TQM and Service Quality: A Survey of Commercial Banking Industry in Malaysia

(DR.), LOKE SIEW PHAIK (2008) TQM and Service Quality: A Survey of Commercial Banking Industry in Malaysia. International Journal of Services, Economics and Management, 11 (11). ISSN 1028-8880

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Item Type:	Article
Journal or Publication Title:	International Journal of Services, Economics and Management
PRISMA ID:	7782
URI:	http://oarr.uitm.edu.my/id/eprint/2509

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