The determinants and impacts of container logistics service quality (CLSQ) on customer service retention :

The rapid evolution in maritime globalisation derives a new "state of the art" in handling maritime cargo deliveries. It poses significant challenges to the container haulage industry in catering the requests of the manufacturers (customers).

Bibliographic Details
Main Author:	Norhayati Syariff
Language:	English
Published:	2015
Abstract	Abstract here

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