The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah
The aim of this study is to determine the relationship between workplace incivility and organisational citizenship behaviour. Workplace incivility is the independent variable while organisational citizenship behaviour is the dependent variable. Job satisfaction is introduced as a mediator to throw...
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| Format: | Thèse |
| Langue: | anglais |
| Publié: |
2011
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| Accès en ligne: | https://eprints.ums.edu.my/id/eprint/19501/1/The%20relationship%20between%20workplace%20incivility%20and%20organisational%20citizenship%20behaviour%20in%20private%20and.pdf |
| _version_ | 1846217275671052288 |
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| author | Li, Wen Jing |
| author_facet | Li, Wen Jing |
| author_sort | Li, Wen Jing |
| description | The aim of this study is to determine the relationship between workplace incivility and organisational citizenship behaviour. Workplace incivility is the independent
variable while organisational citizenship behaviour is the dependent variable. Job satisfaction is introduced as a mediator to throw a new perspective to the relationship
between workplace incivility and organisational citizenship behaviour. Data were collected from 170 employees working in private and public sectors in Kota Kinabalu, Sabah. Multiple linear regression results indicated there is no significant direct relationship between workplace incivility (supervisor incivility and co-worker incivility) and organisational citizenship behaviour, even though the relationship Is negative. However, the results indicated that workplace incivility affect organisational citizenship behaviour via job satisfaction. Only supervisor incivility has negative effect on job satisfaction while co-worker incivility has no influence; and job satisfaction has positive effect on organisational citizenship behaviour. |
| format | Thesis |
| id | oai:eprints.ums.edu.my:19501 |
| institution | Universiti Malaysia Sabah |
| language | English |
| publishDate | 2011 |
| record_format | eprints |
| spelling | oai:eprints.ums.edu.my:195012018-03-22T02:02:50Z https://eprints.ums.edu.my/id/eprint/19501/ The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah Li, Wen Jing HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture The aim of this study is to determine the relationship between workplace incivility and organisational citizenship behaviour. Workplace incivility is the independent variable while organisational citizenship behaviour is the dependent variable. Job satisfaction is introduced as a mediator to throw a new perspective to the relationship between workplace incivility and organisational citizenship behaviour. Data were collected from 170 employees working in private and public sectors in Kota Kinabalu, Sabah. Multiple linear regression results indicated there is no significant direct relationship between workplace incivility (supervisor incivility and co-worker incivility) and organisational citizenship behaviour, even though the relationship Is negative. However, the results indicated that workplace incivility affect organisational citizenship behaviour via job satisfaction. Only supervisor incivility has negative effect on job satisfaction while co-worker incivility has no influence; and job satisfaction has positive effect on organisational citizenship behaviour. 2011 Thesis NonPeerReviewed text en https://eprints.ums.edu.my/id/eprint/19501/1/The%20relationship%20between%20workplace%20incivility%20and%20organisational%20citizenship%20behaviour%20in%20private%20and.pdf Li, Wen Jing (2011) The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah. Masters thesis, Universiti Malaysia Sabah. |
| spellingShingle | HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture Li, Wen Jing The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah |
| title | The relationship between workplace incivility and organisational citizenship behaviour in private and
public sector , Kota Kinabalu, Sabah |
| title_full | The relationship between workplace incivility and organisational citizenship behaviour in private and
public sector , Kota Kinabalu, Sabah |
| title_fullStr | The relationship between workplace incivility and organisational citizenship behaviour in private and
public sector , Kota Kinabalu, Sabah |
| title_full_unstemmed | The relationship between workplace incivility and organisational citizenship behaviour in private and
public sector , Kota Kinabalu, Sabah |
| title_short | The relationship between workplace incivility and organisational citizenship behaviour in private and
public sector , Kota Kinabalu, Sabah |
| title_sort | relationship between workplace incivility and organisational citizenship behaviour in private and public sector kota kinabalu sabah |
| topic | HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture |
| url | https://eprints.ums.edu.my/id/eprint/19501/1/The%20relationship%20between%20workplace%20incivility%20and%20organisational%20citizenship%20behaviour%20in%20private%20and.pdf |
| url-record | https://eprints.ums.edu.my/id/eprint/19501/ |
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