A study of tourist satisfaction using service quality dimensions for homestay ventures in Labuan
Service quality is important to the service providers. However, the service provider faces lots of problem when they want to deliver quality services to their customer. In Homestay Labuan, they did not know either their guests are satisfied or not with their service quality. Therefore, this study ha...
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| Format: | Thèse |
| Langue: | anglais anglais |
| Publié: |
2011
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| Accès en ligne: | https://eprints.ums.edu.my/id/eprint/44615/1/24%20PAGES.pdf https://eprints.ums.edu.my/id/eprint/44615/2/FULLTEXT.pdf |