Service quality, customer satisfaction and pattern consumption of panorama Melaka an empirical investigation

This research is about the Service Quality dimensions become the major determinant in influence the service quality of public transports in Malacca. The objective of this research is to assess the service quality gaps between consumers' perceptions and expectations regarding the service quality...

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Bibliographic Details
Main Author:	Ismail, Hawa
Format:	Thesis
Language:	English English
Published:	2012
Subjects:	HF5601 Accounting
Online Access:	http://eprints.utem.edu.my/id/eprint/14461/1/Service_quality%2C_customers_satisfaction_and_pattern_consumption_of_panorama_Melaka__an_empirical_investigation049.pdf http://eprints.utem.edu.my/id/eprint/14461/3/Service%20quality%2C%20customer%20satisfaction%20and%20pattern%20consumption%20of%20panorama%20Melaka%20an%20empirical%20investigation.pdf

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