The contribution of quality management principles and practices to the organizational performance
In today's competitive environment, Quality Management is the key to an organization's success and survival. The failure of an organization to meet customer requirements and inability of organizations to meet the expectation of the customers through value-added products or services is the...
因特網
http://eprints.utem.edu.my/id/eprint/15046/1/The%20contribution%20of%20quality%20management%20principles%20and%20practices%20to%20the%20organizational%20performance.pdfhttp://eprints.utem.edu.my/id/eprint/15046/2/The%20contribution%20of%20quality%20management%20principles%20and%20practices%20to%20the%20organizational%20performance.pdf