Factors affecting customer satisfaction and retention in retail store

Retail success in today’s competitive market requires a great understanding and respect of the customers. Retail stores have undergone drastic changes and developments, whereby the importance of customer satisfaction and customer retention has become retailers’ main concern. This is because there is...

書目詳細資料
主要作者:	Panirchelvam, Dinesh
格式:	Thesis
語言:	英语英语
出版:	2021
主題:	H Social Sciences (General) HF Commerce
在線閱讀:	http://eprints.utem.edu.my/id/eprint/26012/1/Factors%20affecting%20customer%20satisfaction%20and%20retention%20in%20retail%20store.pdf http://eprints.utem.edu.my/id/eprint/26012/2/Factors%20affecting%20customer%20satisfaction%20and%20retention%20in%20retail%20store.pdf

相似書籍

The influence of store image on consumers' repatronage intentions towards apparel retail store in Kota Kinabalu: The role of attitude as mediator
由: Chia, Tatilya Ching Mel
出版: (2012)

A Study On The Relationship Between Store Image, Store Satisfaction And Store Loyalty
由: Gondasamy, Shamila Rani
出版: (2006)

The relationship of service quality, customer satisfaction and loyalty in Celcom Malaysia
由: Voon, Sze Chee
出版: (2022)

Customer Satisfaction Towards Food Truck Service At Melaka State, Malaysia
由: Amran, Nur Syahirah
出版: (2018)

Building brand reputation of the fast food industry through customer’s satisfaction in the United Arab Emirates
由: Alkaabi, Mohammed Rashed Abdulla Zuhair
出版: (2023)

The relationship between lifestyle and store attribute with customer satisfaction and loyalty in hypermarket industry in Iran
由: Golbaz, Nafiseh Eshghi
出版: (2012)

Analyzing Servqual Dimensions In Increasing Customer Satisfaction : A Comparative Study Between Hotel And Resort In Melaka
由: Ahmad Hidayat, Ahmad Ridzuan
出版: (2009)

Adoption factors of P3 sweetener towards achieving consumer satisfaction
由: Hasim, Mohamad Aidil
出版: (2020)

Consumers' Attitude Towards Online Shopping : The Affecting Of Recommendation Agents
由: Mas'od, Siti Nor Rafidah
出版: (2016)

Factors of innovation characteristic affecting internet adoption among micro retailers in Kota Kinabalu
由: Dzulaikha Ramat
出版: (2014)

The Customer Perception Influence The Purchase Intention Of Milo Breakfast Cereals
由: Ai Peng, Chan
出版: (2018)

Citizen satisfaction of e-policing system in the UAE
由: Almansoori, Abdulla E.
出版: (2025)

The role of strategic orientation on customer knowledge management and dynamic marketing capabilities towards organizational innovation
由: Fadhil Al-Ani, Emad Adnan
出版: (2021)

The impact of job satisfaction towards employee performance
由: Azmi, Zuraini
出版: (2011)

Expected Service Quality In Retail Bank : A Segmentation Analysis Of Business Customer in Nothern Region Of Malaysia
由: Chee, Siew Sim
出版: (2000)

Study On Smartphone GPS Navigation Applications Satisfaction Among Tourists In Malaysia
由: Bintang Fajar, Muhammad Sultan
出版: (2020)

The relationship of talent management and job performance of local employees mediated by engagement and satisfaction
由: Ibraheem Hasan Thani Hasan, Al Hammadi
出版: (2022)

The mediating effect of patient satisfaction between health clinic service quality and patient loyalty
由: Hamdan, Nur Salsabilah
出版: (2021)

The link on service characteristics, customer satisfaction and competitive strategy among retail chain stores in Kuala Lumpur
由: Loo Jang Yih, Vincent
出版: (2018)

Consumer acceptance of virtual store
由: Ng, Jin Guan
出版: (2007)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
由: Petkao, Waramon
出版: (2010)

Recommender system using deep learning and matrix factorization
由: Hanafi
出版: (2021)

Factors that contribute to the failure of RFID usage in supply chain
由: Gan, Eng Hong
出版: (2010)

Motivational factors in privacy protection behaviour model for social networking sites
由: Othman, Nur Fadzilah
出版: (2017)

A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
由: Chan , Suz Jack
出版: (2015)

Influence Factors Of Electronic Commerce (EC) Adoption And Innovation On Development Of Small And Medium Enterprises (Smes) In Melaka
由: Juan Rizal, Sa'ari
出版: (2008)

Impacts of intrinsic motivational factors and attitude on Halal food purchase intention, with the country of origin as the moderator in Pakistan
由: Syed, Sumera
出版: (2022)

The relationship between customer service training and customers satisfaction at Universiti Teknologi Malaysia, Skudai, Johor
由: Raman, Ravindran
出版: (2011)

To increase employee satisfaction and customer satisfaction towards service quality of Buildzone Engineering Trade and Supply
由: Jamian, Siti Hajar
出版: (2022)

Factors affecting credit card usage
由: Syed Ahmad, Syed Sharaff
出版: (1998)

The relationship between customer satisfaction, brand image and customer loyalty from the perspective of proton’s customers
由: Yeoh, Hooi Chin
出版: (2010)

Personal adjustment, motivation for retention, environmental, similarity and quality preferences toward satisfaction among expatriate academics
由: Wong, Shwu Fen
出版: (2013)

Relationship between perceived service quality, customer satisfaction and behaviour intention in airline industry
由: Balasubramaniam, Sangeetha
出版: (2010)

Pengaruh pengurusan sumber manusia strategik ke atas prestasi organisasi melalui budaya organisasi di Pos Malaysia
由: Omar, Mohd Izdihar
出版: (2021)

The moderation of innovation on the relationship between market orientation and firm performance
由: Mohd Yusof, Sitinor Wardatulaina
出版: (2021)

Electronic commerce adoption model based on moderating role of trust and organization culture in Iraq
由: Khsroo, Ibrahim T Nather
出版: (2021)

ICT usage in Malaysian SMEs: Analysis on ict adoption and perceived attributes
由: Said, Mazidah
出版: (2015)

The effect of working conditions and gender on human errors in manual assembly line
由: Leau, Jia Xin
出版: (2015)

A study on the potential of doing business in Malaysia by Jordanian entrepreneurs
由: Eneizan, Bilal Mohammad
出版: (2012)

The effectiveness of marketing tools in student admission in higher education institutes in Malaysia
由: Abd Aziz, Mohamad Azlan
出版: (2012)