A Study on the Retail Customers Perspectives on Service Quality Before and After Merger Process of Two Anchor Bank in Malaysia

This study examines the effects of service quality on customer satisfaction from two distinct methodological perspectives. Specifically, a study utilizing a sample of commercial banking customers is conducted wherein service quality is operationalized via two distinct and well-known measures - SERV...

書目詳細資料
主要作者:	Kamarulail, Sulaiman
格式:	Dissertation
語言:	英语
出版:	2003
主題:	HG Finance
在線閱讀:	https://etd.uum.edu.my/1009/1/KAMARULAIL_B._SULAIMAN.pdf https://etd.uum.edu.my/1009/
Abstract	Abstract here

相似書籍

The financial performance of islamic and conventional banks before and after the adoption of financial blueprint policy in Malaysia
由: Dirie, Khadar Ahmed
出版: (2019)

Factors affecting average processing time in retail banking services.
由: Mohamad Karim Mohamad Isa,
出版: (2017)

Malaysian Banks Competitive Advantage Through Merger and Acquisition
由: Anis Farida, Md Rejab
出版: (2011)

The Effect of Mergers on the Efficiency of Commercial Banks: Evidence From Malaysia.
由: Muhammad Hafiz, Desa
出版: (2007)

Customers Adoption of Electronic Banking an Algerian Perspective
由: Khendek, Mohamed
出版: (2009)

The customer awareness of islamic banking services in Somalia
由: Abdirahman, Mohamed Shire
出版: (2024)

Retail banking opportunities in Malaysia for Bank of America / by Ong Eng Leong
由: Ong, Eng Leong
出版: (1995)

Malaysian Islamic bank financial stability: a comparative analysis before and during covid-19
由: Muhammad, Noor Fasihah
出版: (2022)

Online Islamic banking services and customer satisfaction in Mogadishu, Somalia
由: Ali, Abdifitah Amin
出版: (2024)

Level of customer satisfaction on online banking services provided by domestic and foreign commercial banks in Kuching
由: Lim, Ann Chee, Angelia
出版: (2014)

Customer Satisfaction With Service Quality in Iraqi Conventional Banks: The Case of Salah Al Din Banks
由: Ahmed Fareed, Naji
出版: (2012)

Service quality of banks after merger : consumers' perception
由: Hong, Yong Hoe
出版: (2001)

Customers' satisfaction and banking services towards customers retention in Malaysia : A study among international students
由: Nisa, Khairul
出版: (2025)

The influence of online service quality on customers' acceptance: a study of internet banking
由: Suriati Mohd Zain
出版: (2006)

Determinants of customers’ intention to adopt green banking technology services within Islamic banks of the United Arab Emirates
由: Bouteraa, Mohamed
出版: (2022)

Mergers and acquisitions in Malaysian Banking : Case study of Bumiputra-Commerce Bank Berhad and Southern Bank Berhad / Tong Weon Chee
由: Tong, Weon Chee
出版: (2012)

Profitability Determinants of Commercial Banks in Malaysia After the 1997 Financial Crisis
由: Al-Ademi, Mona Abduilalh Yousef
出版: (2009)

Islamic retail financing training implementation and impact: the case at Bank Kerjasama Rakyat Malaysia Berhad
由: Khairunnazlee, Mohd Noor
出版: (2024)

Adopting and Measuring Customer Service Quality (SQ) in Islamic Banks : A Case Study in Bank Islam Malaysia Berhad (BIMB)
由: Shahril, Shafie
出版: (2003)

Financial performances of Islamic banking after the global financial crisis: A comparison between Islamic commercial banks and Islamic business unit banks in Indonesia
由: Rahmi, Laili
出版: (2015)

A Study on Internet Banking Adoption among Bank Customers
由: Mohd Najmie, Haji Osman
出版: (2009)

Self-service technologies (SSTS) and customer satisfaction in Banking industry
由: Sia, Chiew Lan.
出版: (2013)

Factors Influencing E-Banking Adoption Among Customers in Libyan Banks
由: Emzio, Salem Ogrirh Omar
出版: (2010)

The Effect of the Internet Banking on Customer Loyalty: A Study among Malaysian Banks
由: Saleh, Abdulbaset Mohamed I.
出版: (2009)

Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah
由: Nur Farrah Ain, Zainuddin
出版: (2014)

An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction
由: Elkader, Moulay Omar Abd
出版: (2009)

Bank Selection Decision : Factors Influencing the Selection of Banks and Banking Services
由: Md. Saad, Awang
出版: (1997)

Determining Factors of Malaysian Customers Patronage of Foreign Bank
由: Juhaida, Abu Bakar
出版: (2003)

Merger and acquisition announcements and their effect on returns to shareholders of bidding firms and target firms: Empirical evidence from Malaysia
由: Al-Sabri, Haithm Mohammed Hamood
出版: (2015)

The Performance Of Bank Islam Malaysia Berhad In Historical Perspective
由: Mohamed Yusoff, Mohamed
出版: (1999)

Building customer confidence toward internet banking in Kuching branch
由: Shella Georgina Beatrice, Anak Vernon Nyana
出版: (2003)

Factors influencing customer's acceptance of internet banking in Kuching Sarawak
由: Nurul Liyana Ashyikin, Mohd Salleh
出版: (2014)

Customer perception towards Islamic banking in fulfilling maqasid shariah
由: Nordiana, Jamry
出版: (2015)

Examining the perception of Islamic banks customers in Kedah state on the Mudarabah contract and its application by Islamic banks
由: Gaani, Ismail Ahmed Ali
出版: (2015)

How Rumors are Associated with Retail Investors’ Investment Decision Making
由: Tin, Shin Thed
出版: (2023)

Measuring factors affecting customer loyalty on Islamic banking deposit in Malaysia
由: Warsame, Ahmed Essa
出版: (2015)

A Study on Adoption on SMS Banking Technology Among Customers in Uzbekistan
由: Qahromonovich, Hudayorov Nurbek
出版: (2011)

The Influence of Service Quality towards Pegadaian Syariah Customer Satisfaction
由: Hasanah, Mifta
出版: (2010)

A Study on the Customer's Acceptance Towards Islamic Banking Product Among Non-Muslim in Dual Banking System
由: Juwairiah, Mohamad
出版: (2011)

An Investigation of Banks’ Sustainable Performance in Pakistan from the Internal and External Perspective
由: Muhammad Sadiq Malik, Sadiq
出版: (2024)