A Study on the Retail Customers Perspectives on Service Quality Before and After Merger Process of Two Anchor Bank in Malaysia

This study examines the effects of service quality on customer satisfaction from two distinct methodological perspectives. Specifically, a study utilizing a sample of commercial banking customers is conducted wherein service quality is operationalized via two distinct and well-known measures - SERV...

Full description

Bibliographic Details
Main Author:	Kamarulail, Sulaiman
Format:	Thesis
Language:	English
Published:	2003
Subjects:	HG Finance
Online Access:	https://etd.uum.edu.my/1009/1/KAMARULAIL_B._SULAIMAN.pdf https://etd.uum.edu.my/1009/
Abstract	Abstract here

Similar Items

Service quality of banks after merger : consumers' perception
by: Hong, Yong Hoe
Published: (2001)

The financial performance of islamic and conventional banks before and after the adoption of financial blueprint policy in Malaysia
by: Dirie, Khadar Ahmed
Published: (2019)

Factors affecting average processing time in retail banking services.
by: Mohamad Karim Mohamad Isa,
Published: (2017)

Malaysian Banks Competitive Advantage Through Merger and Acquisition
by: Anis Farida, Md Rejab
Published: (2011)

The Effect of Mergers on the Efficiency of Commercial Banks: Evidence From Malaysia.
by: Muhammad Hafiz, Desa
Published: (2007)

Customers Adoption of Electronic Banking an Algerian Perspective
by: Khendek, Mohamed
Published: (2009)

Malaysian Islamic bank financial stability: a comparative analysis before and during covid-19
by: Muhammad, Noor Fasihah
Published: (2022)

The customer awareness of islamic banking services in Somalia
by: Abdirahman, Mohamed Shire
Published: (2024)

Effects of bank mergers and acquisitions on revenue efficiency during the pre-merger and post-merger periods in the Malaysian banking sector
by: Kamarudin, Fakarudin
Published: (2011)

Online Islamic banking services and customer satisfaction in Mogadishu, Somalia
by: Ali, Abdifitah Amin
Published: (2024)

Evaluations of acoustic comfort before and after acoustical treatment
by: Rifa Rafida Rifki
Published: (2025)

Customer Satisfaction With Service Quality in Iraqi Conventional Banks: The Case of Salah Al Din Banks
by: Ahmed Fareed, Naji
Published: (2012)

Customers' satisfaction and banking services towards customers retention in Malaysia : A study among international students
by: Nisa, Khairul
Published: (2025)

Determinants of customers’ intention to adopt green banking technology services within Islamic banks of the United Arab Emirates
by: Bouteraa, Mohamed
Published: (2022)

Investor Trading Patterns And Performance Before, During And After Two Consecutive Crises: Evidence From Egyptian Stock Market
by: Abdalla, Mohamed Ahmed Elsayed Sleem
Published: (2019)

Profitability Determinants of Commercial Banks in Malaysia After the 1997 Financial Crisis
by: Al-Ademi, Mona Abduilalh Yousef
Published: (2009)

Islamic retail financing training implementation and impact: the case at Bank Kerjasama Rakyat Malaysia Berhad
by: Khairunnazlee, Mohd Noor
Published: (2024)

Adopting and Measuring Customer Service Quality (SQ) in Islamic Banks : A Case Study in Bank Islam Malaysia Berhad (BIMB)
by: Shahril, Shafie
Published: (2003)

A Study on Internet Banking Adoption among Bank Customers
by: Mohd Najmie, Haji Osman
Published: (2009)

Financial performances of Islamic banking after the global financial crisis: A comparison between Islamic commercial banks and Islamic business unit banks in Indonesia
by: Rahmi, Laili
Published: (2015)

Intellectual capital disclosures: before and after issuance of management commentary / Khadijah Suria
by: Suria, Khadijah
Published: (2013)

Continuity and change in Japanese-Malaysian relations before and after the Second World War
by: Denker, Mehmet Sami
Published: (1985)

Expected Service Quality In Retail Bank : A Segmentation Analysis Of Business Customer in Nothern Region Of Malaysia
by: Chee, Siew Sim
Published: (2000)

Factors Influencing E-Banking Adoption Among Customers in Libyan Banks
by: Emzio, Salem Ogrirh Omar
Published: (2010)

Determinants Of Switching Bariers Among Oman's Retails Banking Customers
by: Faiza Kiran
Published: (2024)

The Performance Of Bank Islam Malaysia Berhad In Historical Perspective
by: Mohamed Yusoff, Mohamed
Published: (1999)

Merger and acquisition announcements and their effect on returns to shareholders of bidding firms and target firms: Empirical evidence from Malaysia
by: Al-Sabri, Haithm Mohammed Hamood
Published: (2015)

The Effect of the Internet Banking on Customer Loyalty: A Study among Malaysian Banks
by: Saleh, Abdulbaset Mohamed I.
Published: (2009)

An Examination on the Relationship between Bank Selection Criteria and the Islamic Banking Customer Satisfaction
by: Elkader, Moulay Omar Abd
Published: (2009)

Adoption of e-banking in Islamic banking institutions among Muslim customers in Kedah
by: Nur Farrah Ain, Zainuddin
Published: (2014)

Bank Selection Decision : Factors Influencing the Selection of Banks and Banking Services
by: Md. Saad, Awang
Published: (1997)

Shareholder Gains During the Bank Merger Announcements in Malaysia
by: Lee, Miang Hua
Published: (2002)

The Presence Of Staphylococcus Aureus on The Skin, Nose, and Ear of Adolescent Footballers Before and After Training
by: William, John Laurence
Published: (2005)

The relationship between service quality and customers' satisfaction in Islamic Banks in Tanzania
by: Fauz, Mohd Khamis
Published: (2014)

The Relationship Marketing as a Determinant of Customer Satisfaction in Islamic Banking Services
by: Nur Syamilah, Md Noor
Published: (2014)

Determining Factors of Malaysian Customers Patronage of Foreign Bank
by: Juhaida, Abu Bakar
Published: (2003)

Customer perception towards Islamic banking in fulfilling maqasid shariah
by: Nordiana, Jamry
Published: (2015)

Organizational Commitment Among Bank Employees During Merger And Acquisitions
by: Hasan, Ali Nawari
Published: (2006)

Organizational Commitment Among Bank Employees During Merger And Acquisitions
by: Hasan, Ali Nawari
Published: (2006)

Organizational Commitment Among Bank Employees During Merger And Acquisitions
by: Hasan, Ali Nawari
Published: (2006)