The relationship between workload, supervision, and promotion with job satisfaction among Telekom Malaysia employees

• Main Author: Hariprasanth, Shankran
• Format: Thesis
• Language: English; English
• Published: 2021
• Subjects: HF5549-5549.5 Personnel Management. Employment
• Online Access: https://etd.uum.edu.my/10146/1/depositpermission_s820841.pdf; https://etd.uum.edu.my/10146/2/s820841_01.pdf; https://etd.uum.edu.my/10146/

Human capital is regarded as one of the most dynamic assets for any organization's growth and development. Employee happiness and satisfaction suggest a positive return on investment for the company. Satisfied employees will be loyal to an organisation and will increase the organization's productivity. Many factors contributed to employees’ employees’ job satisfaction. Factors like workload, working hours, salary, security, company policies, benefits, career development, job promotion, training, relationships with colleagues and supervision, were found to have some influence on job satisfaction in the workplace. Therefore, employees should be treated as internal customers, and opportunities for development should be provided. The employer should ensure that there are prospects for advancement and frequent feedback, as well as a healthy working atmosphere. This study was conducted to examine whether workload, supervision and promotion contributed to job satisfaction among TM non-executive employees. A quantitative research method was adopted, and a questionnaire was used in the study. 99 respondents responded to the questionnaires. Data gathered was analysed using the Statistical Package for the Social Science (SPSS) Version 23. The results indicated that workload, supervision, and promotion were significantly and positively related to employees’ levels of job satisfaction. The style of supervision had a very strong influence on the level of employees’ job satisfaction, while promotion was found to have a strong relationship with job satisfaction, and the workload factor was found to have a moderate relationship with job satisfaction. In the future, researchers should conduct this research using a qualitative approach via interviews to explore in-depth the factors that influence job satisfaction.