The relationship between service quality, customer satisfaction, religiosity and switching intention: a study of muslimah salon and spa in Sumatera Barat, Indonesia

This study aims to identify the relationship between service quality, customer satisfaction and, religiosity and switching intention to shariah-based salon and spa in Sumatera Barat, Indonesia. From there, a conceptual framework was developed. In this research, PLS-SEM is employed to study the relat...

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Bibliographic Details
Main Author:	Henmaidi, Amalia Chairani
Format:	Thesis
Language:	English English
Published:	2021
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/10273/1/s827650_01.pdf https://etd.uum.edu.my/10273/2/s827650_02.pdf https://etd.uum.edu.my/10273/
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