Influence of total quality management and organizational excellence factors on the organizational performance of Dubai police: Moderating role of management support

• Main Author: Mohammad Fakhari, Nasser Yousuf
• Format: Thesis
• Language: English; English
• Published: 2022
• Subjects: HD Industries. Land use. Labor.; HD56-57.5 Industrial Productivity; HD58.7 Organizational Behavior.
• Online Access: https://etd.uum.edu.my/10585/1/grant%20the%20permission_s903745.pdf; https://etd.uum.edu.my/10585/2/s903745_01.pdf; https://etd.uum.edu.my/10585/

The aim of this research is the present study tests for the significant relationship from total quality management such as (strategic planning, management leadership, Human Resource Management, service design, continuous improvement, information and analysis, benchmarking), and organizational excellence (innovation, customer focus, personal commitment) to organizational performance (financial performance, internal process, customer, learning and growth) in Dubai police performance. The management support is tested as a moderating impact. The population for this study was comprised of police officers from different police stations and departments in the Emirate of Dubai. Thus, the study sample was 388 police officers. The result of this study indicate that direct relationships for the seven predictors of total quality management practices are significant; the precedence for the relations based on the path coefficient value is benchmarking (0.727), information and analysis (0.692), continuous improvement (0.689), HRM (0.557), management leadership (0.458), strategic planning (0.293), and service design (0.255).The moderating relationship of management support has no significant change in the path coefficient, and the moderating effect is not significant. In addition, the direct relationships for the predictors of organizational excellence factors are significant; the precedence for the relations based on the path coefficient value is personal commitment (0.750), innovation (0.683), and customer focus (0.631). The moderating relationship of management support has no significant change in the path coefficient, and the moderating effect is not significant