Factors affecting users’ satisfaction towards smart system adoption among Inland Revenue Board (IRB) officers in Malaysia

This paper examines the elements affecting on users’ satisfaction towards the adoption of Smart Management and Reliable Tax System (SMART) system among officers in Inland Revenue Board of Malaysia. SMART system was developed and implemented in 2019, which is based on Customer Relationship Management...

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Bibliographic Details
Main Author:	Nur Farhana Hazwani, Abdul Basir
Format:	Thesis
Language:	English English
Published:	2022
Subjects:	HD Industries. Land use. Labor. T Technology (General)
Online Access:	https://etd.uum.edu.my/10758/1/s827752_01.pdf https://etd.uum.edu.my/10758/2/s827752_02.pdf https://etd.uum.edu.my/10758/
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