The mediating effect of employee engagement on leadership styles and organizational commitment in Telekom Malaysia call centre

Highly committed to company’s overall business mission is particularly important for call centre, since agents’ behaviour and attitude has a direct impact on customer service. In employer-employee relationship, leadership plays an important role in people management in which understanding the signif...

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Bibliographic Details
Main Author:	Shahida Syafiqah, Abdullah
Format:	Thesis
Language:	English English
Published:	2021
Subjects:	HF Commerce. HF5548.7-5548.85 Industrial Psychology HF5546-5548.6 Office Management
Online Access:	https://etd.uum.edu.my/10825/1/Grant%20the%20permission_s94234.pdf https://etd.uum.edu.my/10825/2/s94234_01.pdf https://etd.uum.edu.my/10825/
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