Role Stressors and Burnout Towards Organizational Commitment at Kuala Lumpur City Hall: Job Satisfaction as Mediator

• Main Author: Ida Harlina, Ikhwan Nasir
• Format: Thesis
• Language: English; English; English
• Published: 2023
• Subjects: HD58.7 Organizational Behavior.
• Online Access: https://etd.uum.edu.my/10984/1/depositpermission-s95727.pdf; https://etd.uum.edu.my/10984/2/s95727_01.pdf; https://etd.uum.edu.my/10984/3/s95727_02.pdf; https://etd.uum.edu.my/10984/

The purpose of this study is to examine the effect of role stressors and burnout on organizational commitment among public servants in Malaysia, mediated by job satisfaction. The results were examined based on the relationship of four independent variables: three multidimensional role stressors (role conflict, role ambiguity and role overload) and burnout; one dependent variable (organizational commitment); and one mediator variable (job satisfaction). The theoretical framework used to execute this research is based on the Social Exchange Theory (SET) and General Systems Theory (GST) with thirteen (13) hypotheses. The purposive sampling technique was used to distribute questionnaires to 385 employees from 25 different departments in Dewan Bandaraya Kuala Lumpur (DBKL). The Pearson correlation coefficient and multiple linear regression analyses were used to test the relationship of all variables, while the Sobel test was used to test the mediation effect of job satisfaction on all relationships. The key results indicated that each independent variable has a significant impact on organizational commitment among employees in DBKL. However, surprisingly, no mediating effect was reported between role conflict and job satisfaction, despite the outrageous effect of the Covid-19 pandemic. This study is considered significant since it provides valuable information for Malaysian policy and decision-makers in designing more appropriate and effective Organizational Behavior practices during a worldwide or nationwide crisis such as Covid-19. It will improve employees’ organizational commitment among public servants and help the government improve organizational employment acts, policies, or legislation related to Malaysian public local councils.