Assessing public perception and satisfaction within public transportation services in Penang

This research studied assessing public perception and satisfaction with public transportation services in Penang, Malaysia and uses the SERVQUAL model to assess service quality across multiple dimensions. Tangible, reliability, responsiveness, Assurance, empathy, and the other two variables added wh...

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Détails bibliographiques
Auteur principal:	Poovaneswary, Murugasan
Format:	Thèse
Langue:	anglais anglais
Publié:	2024
Sujets:	HE Transportation and Communications
Accès en ligne:	https://etd.uum.edu.my/11353/1/depositpermission.pdf https://etd.uum.edu.my/11353/2/s830306_01.pdf

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