Assessing public perception and satisfaction within public transportation services in Penang

This research studied assessing public perception and satisfaction with public transportation services in Penang, Malaysia and uses the SERVQUAL model to assess service quality across multiple dimensions. Tangible, reliability, responsiveness, Assurance, empathy, and the other two variables added wh...

書目詳細資料
主要作者:	Poovaneswary, Murugasan
格式:	Thesis
語言:	英语英语
出版:	2024
主題:	HE Transportation and Communications
在線閱讀:	https://etd.uum.edu.my/11353/1/depositpermission.pdf https://etd.uum.edu.my/11353/2/s830306_01.pdf

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