Adopting and Measuring Customer Service Quality (SQ) in Islamic Banks : A Case Study in Bank Islam Malaysia Berhad (BIMB)

The operation of Islamic banks is derived from the Islamic Law and thus differs in spirit, cultural background and practice relative to conventional bank operations. Because of the strong competition, customer expectation to receive high quality services and quick changes of technology, Islamic ban...

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Détails bibliographiques
Auteur principal:	Shahril, Shafie
Format:	Thèse
Langue:	anglais anglais
Publié:	2003
Sujets:	HG Finance
Accès en ligne:	https://etd.uum.edu.my/1137/1/SHAHRIL_B._SHAFIE.pdf https://etd.uum.edu.my/1137/2/1.SHAHRIL_B._SHAFIE.pdf https://etd.uum.edu.my/1137/
Abstract	Abstract here

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