Expected Service Quality In Retail Bank : A Segmentation Analysis Of Business Customer in Nothern Region Of Malaysia
Pemberian perkhidmatan yang berkualiti kepada pelanggan adalah mustahak untuk berjaya dan berterusan dalam bidang perbankan yang saling bersaingan. Demi mengharungi suasana persaingan yang sengit, bank telah menumpukan usaha mereka untuk mengekalkan pelanggan utama mereka. Perkhidmatan yang berkuali...
| मुख्य लेखक: | Chee, Siew Sim |
|---|---|
| स्वरूप: | थीसिस |
| भाषा: | अंग्रेज़ी अंग्रेज़ी |
| प्रकाशित: |
2000
|
| विषय: | |
| ऑनलाइन पहुंच: | https://etd.uum.edu.my/142/1/CHEE_SIEW_SIM_-_Expected_service_quality_in_retail_bank_-_A_segmentation_analysis_of_business_customer_in_Northern_Region_of_Malaysia.pdf https://etd.uum.edu.my/142/2/CHEE_SIEW_SIM_-_Expected_service_quality_in_retail_bank_-_A_segmentation_analysis_of_business_customer_in_Northern_Region_of_Malaysia.pdf |
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समान संसाधन
-
Level Of Service Quality Of Sme Laboratory Services
On Customer Expectation
द्वारा: Yeow , Liang Ming
प्रकाशित: (2015) -
Perceived service quality vs customer expectation in motorcycle shop
द्वारा: Nouri, Aida Khoshraftar
प्रकाशित: (2014) -
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द्वारा: Panirchelvam, Dinesh
प्रकाशित: (2021) -
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द्वारा: Jabeen, Samrena
प्रकाशित: (2019) -
A Study on the Retail Customers Perspectives on Service Quality Before and After Merger Process of Two Anchor Bank in Malaysia
द्वारा: Kamarulail, Sulaiman
प्रकाशित: (2003)