Pengaruh Tingkah Laku Kewarganegaraan Organisasi (OCB) ke Atas Pelaksanaan Prinsip Amalan ISO 9000 dan Produktiviti Organisasi : Kajian di Jabatan Pertanian Negeri Kedah

• Main Author: Shamsinar, Abdullah
• Format: Thesis
• Language: English; English
• Published: 2004
• Subjects: HD58.7 Organizational Behavior.
• Online Access: https://etd.uum.edu.my/1439/1/SHAMSINAR_BT._ABDULLAH.pdf; https://etd.uum.edu.my/1439/2/1.SHAMSINAR_BT._ABDULLAH.pdf; https://etd.uum.edu.my/1439/

The purpose of this research is to examine the relationship of citizenship organizational behavior on the execution of the IS0 9000 practices and productivity. This research is done in Jabatan Pertanian Negeri Kedah. It involved all the workers in all 11 districts in Kedah. The questionnaires are given to 110 employees and only 67 are returned. The questionnaires are divided to four parts which are demographic factors, organizational citizenship behavior, IS0 9000 practices and productivity organization. The statistic method for analysis are descriptive and frequency analysis, one-way ANOVA, T-Test and Pearson Correlation. The result shows that there are not significant relationship between OCB and ISO practices and productivity in the department. However, there is significant relationship between ISO practices and productivity. There is no significant relationship between correlation and differentiation with OCB. Therefore, OCB depends on other factors in giving the best to their organization. The purposed of the result is to increase and give contribution to the research expansion in academic field and to the organization involved in this research.