Customer Focus Among Education Service Officers in Perak
This project investigated customer focus among education service officers in Ferak. The instrument was based on the Development Administration Circular 1992 of the Prime Minister’ Department in regard to the adoption of TQM in public sector. The major area for investigation was customer focus along...
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| Format: | Thèse |
| Langue: | anglais |
| Publié: |
1996
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| Accès en ligne: | https://etd.uum.edu.my/1511/1/Yam%2C_Weng_Kong_%281996%29.pdf |