An Initial Study on the Effectiveness of TM Online Customer Care Service

The purpose of this research is to study the effectiveness of TM Online Customer Care Services at Telekom Malaysia Bhd used for rendering services to all TM customers as an alternative support or a helpdesk service. The aims are to identify the effectiveness the Online Customer Care Service and to p...

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Bibliographic Details
Main Author:	Sukhdev Singh, Karnail Singh
Format:	Thesis
Language:	English English
Published:	2008
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/1555/1/SUKHDEV_SINGH_KARNAIL_SINGH%2888750%29.pdf https://etd.uum.edu.my/1555/2/SUKHDEV_SINGH_KARNAIL_SINGH%2888750%29.pdf https://etd.uum.edu.my/1555/
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