Customer Satisfaction and Preferences in Banking Industry: An Empirical Investigation on Public Sector Employees

The purpose of this study is to examine customer preferences in banking industry. Bank customers from the public sector were surveyed using a questionnaire. A total of 153 public sector employees provided the data for the study. Results show that the independent variables are associated with custome...

وصف كامل

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Farzila, Md Zuki
التنسيق:	أطروحة
اللغة:	الإنجليزية الإنجليزية
منشور في:	2009
الموضوعات:	HF5415.33 Consumer Behavior.
الوصول للمادة أونلاين:	https://etd.uum.edu.my/1691/1/Farzila_Md_Zuki.pdf https://etd.uum.edu.my/1691/2/1.Farzila_Md_Zuki.pdf https://etd.uum.edu.my/1691/
Abstract	Abstract here

مواد مشابهة

The impacts of service quality dimensions on customer satisfaction of banking sector in Penang, Malaysia
حسب: Indrani, Ravinthiran
منشور في: (2021)

The Impact of Relationship Marketing on Customer Loyalty in the Banking Sector
حسب: Nor Aza, Maulad Musa
منشور في: (2009)

The effect of a contextual, organizational, individual and system factors on customer satisfaction of CRM implementation in public sector in Oman
حسب: Al Arafati, Ahmed Said
منشور في: (2020)

Study of Customer Satisfaction in the Banking Sector in Libya
حسب: Akgam, Haitham Ahmed
منشور في: (2013)

An empirical study on the factors influencing customers satisfaction among mobile phone users at the University of Benghazi in Libya
حسب: Aldrogi, Ziad W. Ahmed
منشور في: (2013)

The effect of service quality on customer satisfaction of Bank Islam Malaysia Berhad
حسب: Utari, Septi
منشور في: (2025)

Customer satisfaction of online shopping among employees of CMA CGM group Malaysia
حسب: Lee, Gin Gank
منشور في: (2018)

Customer Satisfaction and Service Quality : A Case Study of Bank Islam Malaysia Berhad (BIMB)
حسب: Fozi, Awang
منشور في: (2009)

The influence of service quality, corporate image, trust and satisfaction on customer loyalty: Evidence from banking industry in Libya
حسب: Elbakoush, Abdalla Yousef
منشور في: (2015)

The effect of customer relationship management factors on airline customer satisfaction
حسب: Azhar, Muhammad Salman
منشور في: (2020)

Effect of customer satisfaction on customer loyalty and the moderating role of customer experience in the Nigerian hotel industry
حسب: Gawuna, Muhammad Sani
منشور في: (2019)

Relationship between Customer Satisfaction, Brand Trust and Customer Brand Loyalty
حسب: Khadijah, Kamisan
منشور في: (2010)

The influence of customer satisfaction, brand trust and brand image towards customer loyalty
حسب: Nurul Sakinah, Azizan
منشور في: (2019)

Factors influencing customer re-patronage behavior: The mediating effect of customer satisfaction
حسب: Yap, Luen Her
منشور في: (2015)

The Effect of Customers' Satisfaction towards Customer Loyalty among Mobile Telecomunication Providers in Malaysia
حسب: Sarina, Ismail
منشور في: (2009)

After sales service : Factors influencing customers' satisfaction
حسب: Nur Aishah, Abdul Aziz
منشور في: (2014)

Customer satisfaction of music centre service quality in Selangor
حسب: Tan, Keat Shuang
منشور في: (2020)

Factors influencing customers' satisfaction towards Subaidah restaurant in UUM
حسب: Saidu, Nasiru
منشور في: (2017)

Analysing Logistics Services Quality On E-Commerce Customer Satisfaction
حسب: Sivasangari, Balakisnan
منشور في: (2024)

Factors that affecting the customer satisfaction towards mobile network service provider
حسب: Iin Adriana, Nasri
منشور في: (2019)

The influence of service quality dimensions on customer satisfaction towards tax agents
حسب: Nor Adwiyah, Awang
منشور في: (2019)

Factors influencing customer satisfaction using e-hailing services in Melaka
حسب: Ahmad Fadzil, Mohamad
منشور في: (2021)

The Effect of Website Quality Service on Customer Satisfaction Study on Qatar Airways
حسب: Baliem, Ahmed Abubaker
منشور في: (2009)

The influence sevices quality of last-mile delivery services on customer satisfaction in Malaysia
حسب: Tan, Wei Bin
منشور في: (2024)

Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
حسب: Alnaser, Ahmad Salih Mheidi
منشور في: (2010)

The relationship between service quality, customer satisfaction, and hedonic value on generation Y customer loyalty in the context of superstores in Bangladesh: the mediating role of corporate image
حسب: Alam, Mirza Mohammad Didarul
منشور في: (2020)

A study of customer satisfaction on products and services: The case of KM Vet Pharm Sdn. Bhd.
حسب: Suloseni, Supermanuam
منشور في: (2018)

Effects of perceived e-service quality, customer trust and e-satisfaction one-loyalty in Malaysian e-commerce industry
حسب: Ooi, Min Jie
منشور في: (2019)

Relationship between customer's needs of justice, security, self-esteem, and customer delight: mediating effect of customer experience, conceptualization of customer experience in Telekom Malaysia
حسب: Syed Abdul Kadir, Syed Mohd
منشور في: (2021)

The relationship between service quality and customers' satisfaction in Islamic Banks in Tanzania
حسب: Fauz, Mohd Khamis
منشور في: (2014)

The influence of relationship marketing on customer loyalty: A study of Prudential BSN Takaful's customers in Kedah
حسب: Mohd Hafizan, Ramlan
منشور في: (2015)

Customers' attitude toward online shopping
حسب: Chong, Wen Jun
منشور في: (2016)

An evaluation of the effects of brand equity on consumer responses: Empirical evidence on Malaysian perspective
حسب: Aminu, Suleiman Garba
منشور في: (2016)

A study on brand loyalty : empirical evidence from the mobile phone market in Malaysia
حسب: Linda, Seduram
منشور في: (2017)

An empirical study in brand image factors that influence students behaviour in Universiti Utara Malaysia
حسب: Fadli, Othman
منشور في: (2017)

An empirical studies of purchasing intention towards halal food among non-muslim consumers
حسب: Ahmad Farid, Mohamad Suib
منشور في: (2017)

Customer intention to purchase halal cosmetics in Malaysia
حسب: Meng, Xiang
منشور في: (2014)

Customer perceived benefits and customer citizenship behaviour in Pakistan airline industry : Mediating role of relationship quality and moderating role of conspicuous consumption
حسب: Hassan, Shahzad
منشور في: (2024)

An Exploratory Study on Customers Attitudes Towards Generic Products
حسب: Nor Azila, Mohd Noor
منشور في: (1996)

The unique antecedents of customer loyalty towards mobile service
حسب: Mah, Pei Yew
منشور في: (2017)