CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya
By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry...
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| Format: | Thesis |
| Language: | English English |
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2010
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| Online Access: | https://etd.uum.edu.my/2285/1/Ridowan_Mohamed_Ahmed.pdf https://etd.uum.edu.my/2285/2/1%2CRidowan_Mohamed_Ahmed.pdf https://etd.uum.edu.my/2285/ |
| Abstract | Abstract here |
| _version_ | 1855353080907825152 |
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| author | Ahmed, Ridowan Mohamed |
| author_facet | Ahmed, Ridowan Mohamed |
| author_sort | Ahmed, Ridowan Mohamed |
| description | By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry in Libya. Data were collected through questionnaire and there were 100 respondents. Findings suggest that customer relationship management factors; information gathering, information processing, information management, customer loyalty and customer retention with firm performance in telecommunication industry in Libya. |
| format | Thesis |
| id | oai:etd.uum.edu.my:2285 |
| institution | Universiti Utara Malaysia |
| language | English English |
| publishDate | 2010 |
| record_format | EPrints |
| record_pdf | Abstract |
| spelling | oai:etd.uum.edu.my:22852022-04-21T06:48:34Z https://etd.uum.edu.my/2285/ CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya Ahmed, Ridowan Mohamed HF5001-6182 Business By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience, companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry in Libya. Data were collected through questionnaire and there were 100 respondents. Findings suggest that customer relationship management factors; information gathering, information processing, information management, customer loyalty and customer retention with firm performance in telecommunication industry in Libya. 2010 Thesis NonPeerReviewed text en https://etd.uum.edu.my/2285/1/Ridowan_Mohamed_Ahmed.pdf text en https://etd.uum.edu.my/2285/2/1%2CRidowan_Mohamed_Ahmed.pdf Ahmed, Ridowan Mohamed (2010) CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya. Masters thesis, Universiti Utara Malaysia. |
| spellingShingle | HF5001-6182 Business Ahmed, Ridowan Mohamed CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya |
| thesis_level | Master |
| title | CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya |
| title_full | CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya |
| title_fullStr | CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya |
| title_full_unstemmed | CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya |
| title_short | CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya |
| title_sort | crm factors that affect the firm performance in telecommunication industry in libya |
| topic | HF5001-6182 Business |
| url | https://etd.uum.edu.my/2285/1/Ridowan_Mohamed_Ahmed.pdf https://etd.uum.edu.my/2285/2/1%2CRidowan_Mohamed_Ahmed.pdf https://etd.uum.edu.my/2285/ |
| work_keys_str_mv | AT ahmedridowanmohamed crmfactorsthataffectthefirmperformanceintelecommunicationindustryinlibya |