Service Quality and Customer Satisfaction in the Hotel Industry

Common perception by practitioners in the hotel industry today that satisfied guest would become profitability to the company is considered as a major subject for this research. Therefore, this study is conducted to extend the previous research on the service quality by examining the relationship be...

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Bibliographic Details
Main Author:	Nur Asyura, Muhamad
Format:	Thesis
Language:	English English
Published:	2010
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/2374/1/Nur_Asyura_Muhamad.pdf https://etd.uum.edu.my/2374/2/1.Nur_Asyura_Muhamad.pdf

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