Service Quality and Customer Satisfaction in the Hotel Industry
Common perception by practitioners in the hotel industry today that satisfied guest would become profitability to the company is considered as a major subject for this research. Therefore, this study is conducted to extend the previous research on the service quality by examining the relationship be...
| 主要作者: | Nur Asyura, Muhamad |
|---|---|
| 格式: | Thesis |
| 語言: | 英语 英语 |
| 出版: |
2010
|
| 主題: | |
| 在線閱讀: | https://etd.uum.edu.my/2374/1/Nur_Asyura_Muhamad.pdf https://etd.uum.edu.my/2374/2/1.Nur_Asyura_Muhamad.pdf |
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