Study on the Intention Factors to Quit Amongst Customer Service Representative (CSR) in TM Point: A Case in TMPoint in Klang Valley

Customer service representative (CSR) plays the important role within the operation of service organization orientation. However, the turnover among CSR is high in the most countries. Thus, the organization need to take into consideration the factors like human resources practice, organizational Cli...

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Bibliographic Details
Main Author:	Mohd Khairul Akmal, Md Sidek
Format:	Thesis
Language:	English English
Published:	2011
Subjects:	HF5549-5549.5 Personnel Management. Employment
Online Access:	https://etd.uum.edu.my/2446/1/Mohd_Khairul_Akmal_Md_Sidek.pdf https://etd.uum.edu.my/2446/2/1.Mohd_Khairul_Akmal_Md_Sidek.pdf https://etd.uum.edu.my/2446/
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