Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan

This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate students in a f...

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Bibliographic Details
Main Author: Alnaser, Ahmad Salih Mheidi
Format: Thesis
Language:English
English
Published: 2010
Subjects:
HF5415.33 Consumer Behavior.
Online Access:https://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf
https://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf
https://etd.uum.edu.my/2472/
http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767393
Abstract Abstract here
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author Alnaser, Ahmad Salih Mheidi
author_facet Alnaser, Ahmad Salih Mheidi
author_sort Alnaser, Ahmad Salih Mheidi
description This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate students in a faculty of business at University of Jordan. The finding of this study showed that the assurance and the reliability dimensions of service quality are the two most important dimensions and have significant positive relationship with knowledge sharing.
format Thesis
id oai:etd.uum.edu.my:2472
institution Universiti Utara Malaysia
language English
English
publishDate 2010
record_format EPrints
record_pdf Abstract
spelling oai:etd.uum.edu.my:24722013-07-24T12:16:10Z https://etd.uum.edu.my/2472/ Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan Alnaser, Ahmad Salih Mheidi HF5415.33 Consumer Behavior. This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate students in a faculty of business at University of Jordan. The finding of this study showed that the assurance and the reliability dimensions of service quality are the two most important dimensions and have significant positive relationship with knowledge sharing. 2010 Thesis NonPeerReviewed application/pdf en https://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf application/pdf en https://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf Alnaser, Ahmad Salih Mheidi (2010) Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan. Masters thesis, Universiti Utara Malaysia. http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767393
spellingShingle HF5415.33 Consumer Behavior.
Alnaser, Ahmad Salih Mheidi
Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
thesis_level Master
title Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
title_full Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
title_fullStr Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
title_full_unstemmed Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
title_short Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
title_sort service quality higher education and customer satisfaction among undergraduate students of the university of jordan
topic HF5415.33 Consumer Behavior.
url https://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf
https://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf
https://etd.uum.edu.my/2472/
http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767393
work_keys_str_mv AT alnaserahmadsalihmheidi servicequalityhighereducationandcustomersatisfactionamongundergraduatestudentsoftheuniversityofjordan

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