Mohd Nor Hazwan, Y. (2011). The Relationship Between Customer Relationship Management (CRM) and Employee Skills to Customer Satisfaction: Case Study at Micro Finance Department, BSN.
芝加哥风格引文Mohd Nor Hazwan, Yusuf. The Relationship Between Customer Relationship Management (CRM) and Employee Skills to Customer Satisfaction: Case Study at Micro Finance Department, BSN. 2011.
MLA引文Mohd Nor Hazwan, Yusuf. The Relationship Between Customer Relationship Management (CRM) and Employee Skills to Customer Satisfaction: Case Study at Micro Finance Department, BSN. 2011.
警告：这些引文格式不一定是100％准确.