The Relationship Between Customer Relationship Management (CRM) and Employee Skills to Customer Satisfaction: Case Study at Micro Finance Department, BSN

Globalization and the high level of competition need the banking sector to increase their customer satisfaction for the continuity of business. The popular approach to ensure the customer satisfaction is by practicing the Customer Relationship Management (CRM). The purpose of this study is to identi...

書目詳細資料
主要作者:	Mohd Nor Hazwan, Yusuf
格式:	Thesis
語言:	英语英语
出版:	2011
主題:	HF5001-6182 Business
在線閱讀:	https://etd.uum.edu.my/2513/1/Mohd_Nor_Hazwan_Yusuf.pdf https://etd.uum.edu.my/2513/2/1.Mohd_Nor_Hazwan_Yusuf.pdf

相似書籍

A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center
由: H. Muragaa, Wisam
出版: (2006)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
由: MOHD ISA, SALMI
出版: (2005)

The Impact of Customer Relationship Management on Caller Satisfactions in Customer Contact Centers: Evidence from Malaysia
由: Abdullateef, Aliyu Olayemi
出版: (2011)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
由: Mohd Isa, Salmi
出版: (2005)

An Empirical Study on Relationship Marketing and its Effect on Customer Satisfaction
由: Nur Haryani, Md Arshad
出版: (2011)

An Analysis of Relationship between CRM and Firm Performance in Industry in Libya
由: Abdussalam, Abdalla Geth
出版: (2010)

Web-Based Customer Relationship Management
由: Umadevi, Marappan
出版: (2001)

The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
由: Waemusor, Ahlam
出版: (2010)

Customer Satisfaction In An Ems Company
由: K. Suppiah, Thiruchelvam
出版: (2015)

A Survey On The Customer Satisfaction Towards Customer Service In Penang's Cafeteria
由: Suo, Qiang
出版: (2008)

The Impact of Relationship Marketing and its Influence on Customer Loyalty
由: Siti Aminah, Mohamad
出版: (2011)

Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
由: Jameel Al Darey, Dhahi Saleh
出版: (2009)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
由: Petkao, Waramon
出版: (2010)

Study on the relationship between service quality and customer satisfaction among Sport Center users in University Utara Malaysia
由: Nur Fatihah, Husin
出版: (2018)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
由: Sim, Hock Seng
出版: (2006)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
由: Sim, Hock Seng
出版: (2006)

Factors Affecting Customer Relationship Management in Uzbekistan Telecommunication Industry
由: Olimdjon, Elov
出版: (2012)

Service Quality and Customer Satisfaction in Islamic Banking
由: Nur Syuhanida, Samsuddin
出版: (2011)

Service Quality and Customer Satisfaction in the Hotel Industry
由: Nur Asyura, Muhamad
出版: (2010)

Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
由: Abdullah, Kamarul Zaman
出版: (2005)

Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
由: Abdullah, Kamarul Zaman
出版: (2005)

The Influencing Factors of Customer Relationship Management Performance in Malaysian Electronic Banking
由: Samsudin, Wahab
出版: (2010)

Customer Relationship Management from MODENAS as a Buyer's Perspective in a B2B Relationship
由: Azliza, Abdullah
出版: (2009)

Customer Loyalty And Cineplex Patronage: The Influence Of Corporate Image, Perceived Quality, Perceived Value And Customer Satisfaction
由: Nordin, Norlisham
出版: (2008)

Study On Issues And Challenges In The Implementation Of Customer Relationship Management In Malayan Banking Berhad
由: Deivanai, Kaivaliam
出版: (2001)

The Roles of Advertising and Product Quality on Online Customers' Satisfaction
由: Sukma, Pea
出版: (2011)

Factors Affecting Customer Satisfaction of Mobile Services in Yemen
由: Mabkhot, Hashed Ahmed Nasser
出版: (2010)

Relationship Between Online Service Quality Dimensions and Customers' Satisfaction: A Study of Electronic Ticketing (e-Ticketing) System in Airasia Berhad
由: Mohd Azmi, Che Ahmad
出版: (2011)

The relationship between service quality, customer satisfaction, religiosity and switching intention: a study of muslimah salon and spa in Sumatera Barat, Indonesia
由: Henmaidi, Amalia Chairani
出版: (2021)

Customer Loyalty And Petrol Station’ S Convenience Store Patronage In Penang: The Influence Of Store Image, Corporate Image And Customer Satisfaction.
由: Abdul Wahid, Ahmad Zulhaimi
出版: (2009)

The influence of relationship marketing on customer loyalty: A study of Prudential BSN Takaful's customers in Kedah
由: Mohd Hafizan, Ramlan
出版: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
由: Chong , Fong Yin
出版: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
由: Chong , Fong Yin
出版: (2015)

The Effect of Customer Relationship Management on Marketing Performance a Study among Libyan Telecommunication Service Providers
由: Ibrahim, Emhemad Alarabi
出版: (2009)

Factors that Affect the Success of CRM Systems in Libyan Firms
由: Rouhoma, Hatem Mohammed
出版: (2010)

Customer Loyalty, Satisfaction And Marketing Mix: Empirical Evidence From Infant Formula Industry
由: Khay Hooi, Khoo
出版: (2012)

Strategic Roles of Customer Satisfaction Toward the Service Quality at Telekom Malaysia Berhad in Kedah
由: Shuib, Rusmuna
出版: (2011)

Customers Satisfaction Toward Service Quality in RFC Restaurant: A Case Study in Kedah
由: Siti Aminah, Sayuti
出版: (2011)

CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya
由: Ahmed, Ridowan Mohamed
出版: (2010)

A Requirement Model for Customer Complaint System Based on CRM: A Case of Universiti Utara Malaysia
由: Rimansyah, Muhammad Nanda
出版: (2012)