Influence of Interpersonal Communication Skills on Conflict Management Styles: A Case Study of Beijing Hualu Petrochemical Branch Office

• 主要作者: ., Li Xin
• 格式: Thesis
• 語言: 英语; 英语
• 出版: 2010
• 主題: HD28-70 Management. Industrial Management
• 在線閱讀: https://etd.uum.edu.my/2521/1/Li_Xin.pdf; https://etd.uum.edu.my/2521/2/1.Li_Xin.pdf

One of the key factors in today's successful management of organizations is for managers to know how to manage the conflict. However in order to be successful in managing conflict, a manages must be able to know what kind of skills they can use to manage these conflicts, and what kind of conflict management style that is suitable to manage these conflicts. One of the most important factors that can influence the conflict management style is interpersonal communication skills. In this study, the survey method through e-mail was adopted to investigate the employees of a petrochemical firm in Beijing, China. A 66 % response rate was obtained. The three main factors that were seen to influence the interpersonal communication skills were: culture influence, team management and communication. These factors were observed to have some relationships with conflict management styles in the sample studied.