Customers Satisfaction Toward Service Quality in RFC Restaurant: A Case Study in Kedah

The study investigated the relationship between the five dimension of service quality and the customer satisfaction among customers in four of the Radix Fried Chicken Branch in Kedah, Malaysia. The objective of the study were 1) to examine the level perceived service quality and customers satisfacti...

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Bibliographic Details
Main Author:	Siti Aminah, Sayuti
Format:	Thesis
Language:	English English
Published:	2011
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/2595/1/Siti_Aminah_Sayuti.pdf https://etd.uum.edu.my/2595/2/1.Siti_Aminah_Sayuti.pdf https://etd.uum.edu.my/2595/
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