Kepuasan Pelanggan dan Kualiti Perkhidmatan Skim Ar-Rahnu Bank Rakyat

The purpose of this study is to examine the level of satisfaction among the customer of ar-Rahnu scheme at Bank Rakyat Alor Setar, Kedah towards the service quality provided. The measurement of service quality was modified and adapted from Othman and Owen (2001) and Parasuraman et al. (1991) with 1-...

Full description

Bibliographic Details
Main Author:	Wan Noraini, W. Daud
Format:	Thesis
Language:	English English
Published:	2011
Subjects:	HG Finance
Online Access:	https://etd.uum.edu.my/2637/1/Wan_Noraini_W._Daud.pdf https://etd.uum.edu.my/2637/2/1.Wan_Noraini_W._Daud.pdf https://etd.uum.edu.my/2637/
Abstract	Abstract here

Similar Items

Kualiti Perkhidmatan Perbankan Islam dan Kepuasan Pelanggan
by: Khairul Nizam, Mamat @ Muhammad
Published: (2003)

Konsep dan pelaksanaan upah simpan dalam Skim Ar-Rahnu di Yayasan Pembangunan Ekonomi Islam Malaysia
by: Anisah Nasib
Published: (2017)

Kualiti Perkhidmatan dan Kepuasan Pelanggan dalam Perbankan Islam di Negeri Kedah
by: Mohd. Fauzwadi, Mat Ali
Published: (2004)

The implementation of Ar Rahnu practices as a micro financing facility : a study of banking and non-banking institution
by: Nor Hidayah, Nor Hakimi
Published: (2025)

A study of Islamic practice in Ar-Rahnu at financial institution
by: Raudzatul Jannah, Ezahar
Published: (2014)

Faktor-faktor yang mempengaruhi kesedaran usahawan kecil muslim terhadap skim Ar-Rahnu (pajak gadai Islam)
by: Balqis, Yaacob @ Salleh
Published: (2014)

Pemantapan Ekonomi Masyarakat Melalui Skim Al-Rahnu
by: Norashikin, Ibrahim
Published: (2010)

Factors affecting awareness and retention of Ar Rahnu customers: A case of Ar Rahnu YaPEIM in Kedah
by: Yusriza Helwany, Mt Yusuf
Published: (2020)

The impact of access to financing awareness and affordability on Ar Rahnu financial selection: a study of micro-entrepreneurs in Klang Valley
by: Zul Hazman, Ismail Yatim
Published: (2024)

Factors influencing customer interest in using sharia gold pawn service (Ar-Rahnu) among Kubang Pasu district people
by: Nur Kamilah, Athia
Published: (2025)

Ar-Rahnu - hubungan pelanggan dengan institusi kewangan Islam
by: Rafidah Mohd Azli (P69281)
Published: (2023)

Kepuasan pelanggan terhadap kualiti perkhidmatan perbankan Islam: Kajian ke atas pelanggan bank-bank Islam di Kuching, Sarawak / Anitha Rosland
by: Anitha, Rosland
Published: (2016)

Ar-Rahnu : Penerimaan dalam kalangan usahawan perusahaan kecil dan sederhana (PKS)
by: Maliani, Mohamad
Published: (2014)

Corak Perbelanjaan Kad Kredit Islam Oleh Pelanggan Bank
by: Mohd Diah, Md Saleh
Published: (2011)

Microfinance repayment performance in Bank Rakyat Kangar branch
by: Anas Radhi, Bakar
Published: (2018)

Persepsi kepuasan pelanggan terhadap kualiti perkhidmatan ar-Rahn : Kajian kes di Permodalan Kelantan Berhad (PKB)
by: Siti Zuraini, Mat Salleh
Published: (2014)

Analisis kepuasan pelanggan terhadap kualiti perkhidmatan UKM
by: Norizan Mohamed
Published: (2023)

Takaful Ikhlas: Persepsi Ejen terhadap Kualiti Perkhidmatan
by: Ismadi, Ishak
Published: (2009)

Mengukur Tahap Kualiti Perkhidmatan Dari Perspektif Kepuasan Pelanggan
by: Ahmad Bukhari, Abdul Rahim
Published: (2000)

Islamic retail financing training implementation and impact: the case at Bank Kerjasama Rakyat Malaysia Berhad
by: Khairunnazlee, Mohd Noor
Published: (2024)

Shariah Governance and Assurance in Ar-Rahnu Cooperatives
by: Nor Fadilah binti Bahari
Published: (2024)

Kualiti Perkhidmatan Pelanggan Bank Islam Cawangan Jitra
by: AmalKhairy, Che Abdul Rahman
Published: (2002)

Determinants of customer’s intention to use Islamic pawn broking (Ar-Rahnu) scheme: A case study of (UPSB) staffs in University Utara Malaysia
by: Abdi, Mohamed Farah
Published: (2015)

Consumer acceptance of Ar-Rahnu at Bank Muamalat Malaysia Berhad
by: Roslan Roslie
Published: (2025)

Faktor-faktor yang mempengaruhi penerimaan pelanggan terhadap pelaksanaan ar-rahnu di Kota Langsa, Aceh
by: Evi Khairunnisa
Published: (2018)

Empowerment and employee performance in Ar-Rahn Sdn. Bhd.
by: Siti Mashita Marijin
Published: (2019)

Kepuasan pelajar terhadap kualiti perkhidmatan perbankan Islam di Malaysia / Muhamad Faisal Bahari
by: Bahari, Muhamad Faisal
Published: (2014)

Factors influencing acceptance of Ar-Rahnu : comparison between private and state Ar-Rahnu providers in Terengganu
by: Nur Najihah Abdul Rahman
Published: (2025)

Persepsi Kualiti Perkhidmatan Logistik Tentera Darat Terhadap Kepuasan Pelanggan Dalaman
by: Samsul Rizal, Musa
Published: (2011)

Strategi pengurusan dan tadbir urus penyedia perkhidmatan ar-Rahnu di Malaysia
by: Asiah Alkharib Shah (P81602)
Published: (2023)

2016_Hubungan di Antara Kualiti Perkhidmatan, Kepuasan Pelanggan dan Kesetiaan Pelanggan Perbadanan Perpustakaan Awam Terengganu
by: Kamarulzaman Mahmood
Published: (2016)

Developing Shariah Compliance Best Practices for Ar-Rahnu Institutions in Islamic Cooperative Sector
by: Nur Amni binti Mahmud Sabri
Published: (2024)

Faktor-faktor yang mempengaruhi penyertaan pelanggan CIMB Bank Shah Alam terhadap Takaful
by: Mohd Jalaluddin, Mohd Isa
Published: (2018)

Persepsi Pelanggan Terhadap Takaful Keluarga dan Insurans Hayat : Kajian di Prudential BSN Takaful Keluarga dan Prudential Insurans Hayat
by: Salfarina, Omar
Published: (2010)

Tahap kefahaman pelanggan Bank Muamalat Indonesia cawangan Banda Aceh terhadap akad mudharabah / Iskandar
by: Iskandar, .
Published: (2013)

Kualiti Pengurusan Kantin Dan Kepuasan Pelanggan
by: Zamri, Abu Bakar
Published: (2000)

Imej korporat Telekom Malaysia Berhad : satu kajian terhadap kepuasan pelanggan dan kualiti perkhidmatan
by: Abdullah, Zulhamri
Published: (2000)

Pengaruh kualiti perkhidmatan dan tadbir urus yang baik terhadap kepuasan pelanggan di MBAS
by: Bohari, Md Yusof
Published: (2018)

Acceptance of Ar Rahnu among Women Entrepreneurs in Kelantan
by: Amni Mohd Adnan
Published: (2018)

Ar-rahnu as an alternative microfinance tool for small traders
by: Nur Adilah Othman
Published: (2024)