Service Quality and Satisfaction Among Postgraduate Students at Universiti Utara Malaysia

Student satisfaction is a vital measure of service quality in educational institutions. Evaluating the university service quality provides an important feedback for the university to assess and develope its service to its students. Education institutions that looks for getting competitive advantage...

Full description

Bibliographic Details
Main Author:	Hanaysha, Jalal R. M.
Format:	Thesis
Language:	English English
Published:	2011
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/2639/1/Jalal_R._M._Hanaysha.pdf https://etd.uum.edu.my/2639/2/1.Jalal_R._M._Hanaysha.pdf https://etd.uum.edu.my/2639/
Abstract	Abstract here

Similar Items

Factors influencing online purchasing behaviour among Universiti Utara Malaysia postgraduate students
by: Nurul Aimi, Ramli
Published: (2019)

Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
by: Alnaser, Ahmad Salih Mheidi
Published: (2010)

Determinants of purchase intention towards luxury fashion brands among generation Y consumers': A study among postgraduate students of University Utara Malaysia (UUM)
by: Siti Nadia, Sheikh Abdul Hamid
Published: (2018)

Factors affecting choice of cafeteria among Universiti Utara Malaysia students
by: Mohd Nasiruddin, Abu Ghani
Published: (2014)

Customer satisfaction of music centre service quality in Selangor
by: Tan, Keat Shuang
Published: (2020)

Online shopping behaviour of Arab students at College of Business Universiti Utara Malaysia
by: Saeid, Geit H.A
Published: (2010)

Analysing Logistics Services Quality On E-Commerce Customer Satisfaction
by: Sivasangari, Balakisnan
Published: (2024)

An empirical study in brand image factors that influence students behaviour in Universiti Utara Malaysia
by: Fadli, Othman
Published: (2017)

Factors that influence online purchase intention among UUM postgraduate students
by: Khairull Anuar, Ismail
Published: (2017)

The influence of service quality dimensions on customer satisfaction towards tax agents
by: Nor Adwiyah, Awang
Published: (2019)

The effect of service quality on customer satisfaction of Bank Islam Malaysia Berhad
by: Utari, Septi
Published: (2025)

The Effect of Website Quality Service on Customer Satisfaction Study on Qatar Airways
by: Baliem, Ahmed Abubaker
Published: (2009)

A study on consumers awareness and consumption patterns of green food among students in Universiti Utara Malaysia
by: Nur Hazirah, Mohamad Janai
Published: (2016)

The influence sevices quality of last-mile delivery services on customer satisfaction in Malaysia
by: Tan, Wei Bin
Published: (2024)

The impacts of service quality dimensions on customer satisfaction of banking sector in Penang, Malaysia
by: Indrani, Ravinthiran
Published: (2021)

Customer Satisfaction and Service Quality : A Case Study of Bank Islam Malaysia Berhad (BIMB)
by: Fozi, Awang
Published: (2009)

Factors influence online buying behavior on online shopping: A study among UUM postgraduate students
by: Su'aidah, Abdullah
Published: (2016)

The influence of service quality, corporate image, trust and satisfaction on customer loyalty: Evidence from banking industry in Libya
by: Elbakoush, Abdalla Yousef
Published: (2015)

Effects of perceived e-service quality, customer trust and e-satisfaction one-loyalty in Malaysian e-commerce industry
by: Ooi, Min Jie
Published: (2019)

The relationship between e-service quality, trust and satisfaction towards consumer online shopping during Covid-19 pandemic
by: Hasliza, Md Shariff
Published: (2021)

Willingness to pay halal logistics among non-Muslim consumers in Universiti Utara Malaysia
by: Dg Ku Zunaidah, Ag Majid
Published: (2018)

Business strategy influence of facebook online apparel retailers on consumers' attitude (focus on School of Business Management female postgraduate students)
by: Nurul Nadhrah, Hasni
Published: (2016)

Destination service quality, tourist satisfaction, tourist perceived value and tourist behavioural intention at Kuala Tahan National Park, Malaysia
by: Mohd Rahimi, Abdul Halim
Published: (2020)

After sales service : Factors influencing customers' satisfaction
by: Nur Aishah, Abdul Aziz
Published: (2014)

Kepuasan pelajar terhadap perkhidmatan di Pusat Budaya dan Seni (PBS) Universiti Utara Malaysia (UUM)
by: Mohd Jasrihanizan, Badol
Published: (2016)

Tahap kepuasan pelanggan terhadap kualiti perkhidmatan: Kajian kes di Jabatan Bendahari Universiti Utara Malaysia
by: Mazidah, Samsudin
Published: (2015)

The relationship between service quality, customer satisfaction, and hedonic value on generation Y customer loyalty in the context of superstores in Bangladesh: the mediating role of corporate image
by: Alam, Mirza Mohammad Didarul
Published: (2020)

Factors that affecting the customer satisfaction towards mobile network service provider
by: Iin Adriana, Nasri
Published: (2019)

Factors influencing customer satisfaction using e-hailing services in Melaka
by: Ahmad Fadzil, Mohamad
Published: (2021)

Service quality of domestic waste collection services in Batu District, Selayang Municipal Council, Selangor : the SERVQUAL approach
by: Mohd Zikry, Zulkifle
Published: (2017)

Service quality in early child care center. Does parents satisfied?
by: Aidanazima, Abashah
Published: (2015)

A study of customer satisfaction on products and services: The case of KM Vet Pharm Sdn. Bhd.
by: Suloseni, Supermanuam
Published: (2018)

Faktor-faktor yang mempengaruhi niat pembelian terhadap makanan organik di kalangan pelajar Ijazah Sarjana Muda, di Universiti Utara Malaysia
by: Wanna Prommanop, Eh Kan
Published: (2016)

Faktor-faktor yang mempengaruhi sikap pengambilan buah-buahan dan sayur-sayuran di kalangan pelajar Universiti Utara Malaysia (UUM), Sintok.
by: Zhariani, Sehu Mohamad
Published: (2016)

The study of encounter service quality among Malaysian' online retailers towards customer loyalty
by: Fatin Firzana, Muhammad Khairi
Published: (2021)

An empirical study on the factors influencing customers satisfaction among mobile phone users at the University of Benghazi in Libya
by: Aldrogi, Ziad W. Ahmed
Published: (2013)

Factors affecting consumers purchase intention on social commerce among university students in northern Malaysia
by: Nur Ain, Bahari
Published: (2021)

Factor affecting University students’ brand loyalty towards foreign brand beauty and skin care product
by: Nurul Nadia Ashikin, Japeri
Published: (2015)

Determinants of saving behavior among generation Y students in Universiti Utara Malaysia
by: Noor Zaihan, Daud
Published: (2016)

User satisfaction on virtual reality taekwondo training material
by: Nur Ain, Mohd Jelani
Published: (2019)