Strategic Roles of Customer Satisfaction Toward the Service Quality at Telekom Malaysia Berhad in Kedah

The main objective of this study was to examine the relationship between service quality, price and product towards the customer satisfaction of the fixed telephone line at Telekom Malaysia. Research instruments that were used to obtain the data are questionnaire. A total of 101 respondents were ra...

وصف كامل

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Shuib, Rusmuna
التنسيق:	Dissertation
اللغة:	الإنجليزية
منشور في:	2011
الموضوعات:	HF5001-6182 Business
الوصول للمادة أونلاين:	https://etd.uum.edu.my/2841/1/Rusmuna_Hj_Shuib.pdf https://etd.uum.edu.my/2841/
Abstract	Abstract here

مواد مشابهة

Customers Satisfaction Toward Service Quality in RFC Restaurant: A Case Study in Kedah
حسب: Siti Aminah, Sayuti
منشور في: (2011)

An Impact Of Service Quality Towards Customer Satisfaction In Pos Malaysia: The Mediating Role Of Self-Service Technologies
حسب: Tan, Siew Fang
منشور في: (2014)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
حسب: MOHD ISA, SALMI
منشور في: (2005)

Customers' Satisfaction Towards the Quality of Internet Access Services by Internet Service Providers in the Klang Valley
حسب: Intan Shuhada, Mohd Alwi
منشور في: (2012)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
حسب: Mohd Isa, Salmi
منشور في: (2005)

Service Quality and Customer Satisfaction in the Hotel Industry
حسب: Nur Asyura, Muhamad
منشور في: (2010)

Service Quality and Customer Satisfaction in Islamic Banking
حسب: Nur Syuhanida, Samsuddin
منشور في: (2011)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
حسب: Chong , Fong Yin
منشور في: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
حسب: Chong , Fong Yin
منشور في: (2015)

A Survey On The Customer Satisfaction Towards Customer Service In Penang's Cafeteria
حسب: Suo, Qiang
منشور في: (2008)

Relationship Between Online Service Quality Dimensions and Customers' Satisfaction: A Study of Electronic Ticketing (e-Ticketing) System in Airasia Berhad
حسب: Mohd Azmi, Che Ahmad
منشور في: (2011)

The Roles of Advertising and Product Quality on Online Customers' Satisfaction
حسب: Sukma, Pea
منشور في: (2011)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
حسب: Petkao, Waramon
منشور في: (2010)

The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
حسب: Waemusor, Ahlam
منشور في: (2010)

Service Quality And Customer Satisfaction Of Mobile Phone Provider Among Postgraduate Students Of University Utara Malaysia
حسب: Joma, Slah Eddeen Mummar M.
منشور في: (2008)

Factors Affecting Customer Satisfaction of Mobile Services in Yemen
حسب: Mabkhot, Hashed Ahmed Nasser
منشور في: (2010)

Level Of Service Quality Of Sme Laboratory Services On Customer Expectation
حسب: Yeow , Liang Ming
منشور في: (2015)

Study on the relationship between service quality and customer satisfaction among Sport Center users in University Utara Malaysia
حسب: Nur Fatihah, Husin
منشور في: (2018)

Would Waiting Time Influences Customer Satisfaction Towards Services Patronage A Study Of Lembaga Tabung Haji
حسب: Abd. Aziz, Sumaiyah
منشور في: (2004)

Brand Loyalty : The Case of Telekom Malaysia (TM)
حسب: Lazan, Ahmad Najib
منشور في: (2012)

Study on Service Quality and Customer Satisfaction on the Mobile Phone Provider : A Case of Postgraduate Students in Al-Fateh University of Libya
حسب: Khbresh, Ibrahim Albaroni Salem
منشور في: (2012)

Customer Loyalty And Cineplex Patronage: The Influence Of Corporate Image, Perceived Quality, Perceived Value And Customer Satisfaction
حسب: Nordin, Norlisham
منشور في: (2008)

The relationship between service quality, customer satisfaction, religiosity and switching intention: a study of muslimah salon and spa in Sumatera Barat, Indonesia
حسب: Henmaidi, Amalia Chairani
منشور في: (2021)

The Impact Of Service Quality And Corporate Image On Customer Loyalty - A Study On Perodua Service Centre
حسب: MOHD NASIR, ASMA AZURA
منشور في: (2004)

A Study On Perceived Service Quality And Perceived Montessori Characteristics Towards Parents’ Satisfaction For Montessori Kindergarten In Penang
حسب: Ahmad Moghni, Hizrian Nazeefah
منشور في: (2006)

A Study on the Relationship Between Organizational Culture and Service Quality at Great Eastern Life Assurance (M) Berhad
حسب: Felly Dalilina, Nurulhuda
منشور في: (2011)

Study On Issues And Challenges In The Implementation Of Customer Relationship Management In Malayan Banking Berhad
حسب: Deivanai, Kaivaliam
منشور في: (2001)

Customer Satisfaction In An Ems Company
حسب: K. Suppiah, Thiruchelvam
منشور في: (2015)

The Relationship Between Sales Skills And Salesperson Performance: An Empirical Study In Telekom Malaysia
حسب: Basir, Mohd Sah
منشور في: (2007)

Customer’s Loyalty Of Indonesia Cellular Operators: Roles Of User Experience, Satisfaction, Switching Barriers, And Corporate Image
حسب: Rachmawati, Indira
منشور في: (2019)

The Impact Of Organizational Variables And Quality Performance On Customer Satisfaction Of The Manufacturing Industry With Quality Management System Certified In Northern Region Of Malaysia
حسب: Koay, Li Li
منشور في: (2008)

Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina
حسب: Wawaeni, Khalid
منشور في: (2009)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
حسب: Mohammed Aljunaid, Najib
منشور في: (2006)

Service Quality Of Development Department Of Usm: Perception Of Responsibility Centre, Satisfaction And Level Of Complaints
حسب: Saad, Suhailah
منشور في: (2009)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
حسب: Mohammed Aljunaid, Najib
منشور في: (2006)

A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia
حسب: Roslina, Abdullah
منشور في: (2009)

A Model Linking Store Attributes, Service Quality, Customer Experience And Business Performance: A Study Among Community Pharmacies
حسب: Suz Jack, Chan
منشور في: (2015)

The Impact Of Enterprise Risk Management, Strategic Agility And Quality Of Internal Audit Function On Firm Performance
حسب: Lee, Kaih Yeang
منشور في: (2014)

An Empirical Study on Relationship Marketing and its Effect on Customer Satisfaction
حسب: Nur Haryani, Md Arshad
منشور في: (2011)

The influence of green marketing, shariah compliance, customer’s environmental awareness and customer’s satisfaction towards muslim consumer purchasing behavior in Kedah
حسب: Nur Aina, Mohd Jamil
منشور في: (2019)