Service Quality and Customer Satisfaction in Islamic Banking
Service quality is a gap between perceptions toward service provided. Customer satisfaction is response by emotion or attitude of customer after use the services and products. Today, researcher wants to identify the level of service quality in Islamic banking at Perak state whether low or high. Rese...
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| Format: | Thesis |
| Language: | English English |
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2011
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| Online Access: | https://etd.uum.edu.my/2874/1/Nur_Syuhanida_Samsuddin.pdf https://etd.uum.edu.my/2874/2/1.Nur_Syuhanida_Samsuddin.pdf https://etd.uum.edu.my/2874/ |
| Abstract | Abstract here |
| _version_ | 1855353193156837376 |
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| author | Nur Syuhanida, Samsuddin |
| author_facet | Nur Syuhanida, Samsuddin |
| author_sort | Nur Syuhanida, Samsuddin |
| description | Service quality is a gap between perceptions toward service provided. Customer satisfaction is response by emotion or attitude of customer after use the services and products. Today, researcher wants to identify the level of service quality in Islamic banking at Perak state whether low or high. Researcher also wants to identify the level of customer satisfaction towards products and services provided by Islamic banking. Objectives of this research are to determine customer satisfaction level towards the services provides by Islamic banking, to assess customer perception towards service quality level which is provide by Islamic banking, to determine service quality level in Islamic banking and to identify differential between demographic factor and customer satisfaction. Researcher use quantitative data in order to collect the data and get the result. |
| format | Thesis |
| id | oai:etd.uum.edu.my:2874 |
| institution | Universiti Utara Malaysia |
| language | English English |
| publishDate | 2011 |
| record_format | EPrints |
| record_pdf | Abstract |
| spelling | oai:etd.uum.edu.my:28742016-04-19T07:04:22Z https://etd.uum.edu.my/2874/ Service Quality and Customer Satisfaction in Islamic Banking Nur Syuhanida, Samsuddin HF5001-6182 Business Service quality is a gap between perceptions toward service provided. Customer satisfaction is response by emotion or attitude of customer after use the services and products. Today, researcher wants to identify the level of service quality in Islamic banking at Perak state whether low or high. Researcher also wants to identify the level of customer satisfaction towards products and services provided by Islamic banking. Objectives of this research are to determine customer satisfaction level towards the services provides by Islamic banking, to assess customer perception towards service quality level which is provide by Islamic banking, to determine service quality level in Islamic banking and to identify differential between demographic factor and customer satisfaction. Researcher use quantitative data in order to collect the data and get the result. 2011-06 Thesis NonPeerReviewed application/pdf en https://etd.uum.edu.my/2874/1/Nur_Syuhanida_Samsuddin.pdf application/pdf en https://etd.uum.edu.my/2874/2/1.Nur_Syuhanida_Samsuddin.pdf Nur Syuhanida, Samsuddin (2011) Service Quality and Customer Satisfaction in Islamic Banking. Masters thesis, Universiti Utara Malaysia. |
| spellingShingle | HF5001-6182 Business Nur Syuhanida, Samsuddin Service Quality and Customer Satisfaction in Islamic Banking |
| thesis_level | Master |
| title | Service Quality and Customer Satisfaction in Islamic Banking |
| title_full | Service Quality and Customer Satisfaction in Islamic Banking |
| title_fullStr | Service Quality and Customer Satisfaction in Islamic Banking |
| title_full_unstemmed | Service Quality and Customer Satisfaction in Islamic Banking |
| title_short | Service Quality and Customer Satisfaction in Islamic Banking |
| title_sort | service quality and customer satisfaction in islamic banking |
| topic | HF5001-6182 Business |
| url | https://etd.uum.edu.my/2874/1/Nur_Syuhanida_Samsuddin.pdf https://etd.uum.edu.my/2874/2/1.Nur_Syuhanida_Samsuddin.pdf https://etd.uum.edu.my/2874/ |
| work_keys_str_mv | AT nursyuhanidasamsuddin servicequalityandcustomersatisfactioninislamicbanking |