Service Quality and Customer Satisfaction in Islamic Banking

Service quality is a gap between perceptions toward service provided. Customer satisfaction is response by emotion or attitude of customer after use the services and products. Today, researcher wants to identify the level of service quality in Islamic banking at Perak state whether low or high. Rese...

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Bibliographic Details
Main Author:	Nur Syuhanida, Samsuddin
Format:	Thesis
Language:	English English
Published:	2011
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/2874/1/Nur_Syuhanida_Samsuddin.pdf https://etd.uum.edu.my/2874/2/1.Nur_Syuhanida_Samsuddin.pdf https://etd.uum.edu.my/2874/
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