A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund

In modern lifestyle, stress is a common problem. However stress can be negative effects and positive effects depending on the individual. Negative effects of stress can affects individuals’ health and performance. Nevertheless positive stress can make an employee more energetic and strive harder t...

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Bibliographic Details
Main Author: Kamisah, Abdul Latib
Format: Thesis
Language:English
English
Published: 2012
Subjects:
HF5548.7-5548.85 Industrial Psychology
Online Access:https://etd.uum.edu.my/3016/1/Kamisah_Abdul_Latib.pdf
https://etd.uum.edu.my/3016/3/Kamisah_Abdul_Latib.pdf
https://etd.uum.edu.my/3016/
Abstract Abstract here
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author Kamisah, Abdul Latib
author_facet Kamisah, Abdul Latib
author_sort Kamisah, Abdul Latib
description In modern lifestyle, stress is a common problem. However stress can be negative effects and positive effects depending on the individual. Negative effects of stress can affects individuals’ health and performance. Nevertheless positive stress can make an employee more energetic and strive harder to achieve their goals and objectives. A study on stress among customer service executive and officers was conducted through questionnaires of 81 customer service executives and officers at Central Region, Employees Provident Fund. This research found that factors contribute to stress among customer service are customer attitudes and time constraint.
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institution Universiti Utara Malaysia
language English
English
publishDate 2012
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spelling oai:etd.uum.edu.my:30162016-04-19T07:56:35Z https://etd.uum.edu.my/3016/ A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund Kamisah, Abdul Latib HF5548.7-5548.85 Industrial Psychology In modern lifestyle, stress is a common problem. However stress can be negative effects and positive effects depending on the individual. Negative effects of stress can affects individuals’ health and performance. Nevertheless positive stress can make an employee more energetic and strive harder to achieve their goals and objectives. A study on stress among customer service executive and officers was conducted through questionnaires of 81 customer service executives and officers at Central Region, Employees Provident Fund. This research found that factors contribute to stress among customer service are customer attitudes and time constraint. 2012 Thesis NonPeerReviewed text en https://etd.uum.edu.my/3016/1/Kamisah_Abdul_Latib.pdf text en https://etd.uum.edu.my/3016/3/Kamisah_Abdul_Latib.pdf Kamisah, Abdul Latib (2012) A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund. Masters thesis, Universiti Utara Malaysia.
spellingShingle HF5548.7-5548.85 Industrial Psychology
Kamisah, Abdul Latib
A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund
thesis_level Master
title A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund
title_full A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund
title_fullStr A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund
title_full_unstemmed A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund
title_short A Study on Stress Among Customer Service Officer and Executives in Central Region, Employees Provident Fund
title_sort study on stress among customer service officer and executives in central region employees provident fund
topic HF5548.7-5548.85 Industrial Psychology
url https://etd.uum.edu.my/3016/1/Kamisah_Abdul_Latib.pdf
https://etd.uum.edu.my/3016/3/Kamisah_Abdul_Latib.pdf
https://etd.uum.edu.my/3016/
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