Performance Measurement System in Hotel Industry: A Case Study on Selected Hotel
This case study examined and described the progress of the existing performance measurement at a hotel where the specific objectives were to gain a better understanding of the current measurement system. Using strategic balanced scorecard (BSC) approach, it helps identifying possible self-improvemen...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2012
|
| Subjects: | |
| Online Access: | https://etd.uum.edu.my/3019/1/Zainon_Alias.pdf https://etd.uum.edu.my/3019/ |
| Abstract | Abstract here |