Performance Measurement System in Hotel Industry: A Case Study on Selected Hotel

This case study examined and described the progress of the existing performance measurement at a hotel where the specific objectives were to gain a better understanding of the current measurement system. Using strategic balanced scorecard (BSC) approach, it helps identifying possible self-improvemen...

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Bibliographic Details
Main Author:	Zainon, Alias
Format:	Dissertation
Language:	English
Published:	2012
Subjects:	TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:	https://etd.uum.edu.my/3019/1/Zainon_Alias.pdf https://etd.uum.edu.my/3019/
Abstract	Abstract here

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