Performance Measurement System in Hotel Industry: A Case Study on Selected Hotel

This case study examined and described the progress of the existing performance measurement at a hotel where the specific objectives were to gain a better understanding of the current measurement system. Using strategic balanced scorecard (BSC) approach, it helps identifying possible self-improvemen...

書誌詳細
第一著者:	Zainon, Alias
フォーマット:	Dissertation
言語:	英語
出版事項:	2012
主題:	TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
オンライン･アクセス:	https://etd.uum.edu.my/3019/1/Zainon_Alias.pdf https://etd.uum.edu.my/3019/
Abstract	Abstract here

類似資料

Internet Usage In The Hospitality Industry: A Case of Penang Hotels
著者:: Abdulnabi, Abdulsalam Mehoub Mehoub
出版事項: (2007)

An analysis of key success factors in budget hotel industry in Sabah
著者:: Lechman Ranjapan
出版事項: (2007)

Decision-Making In Hotel Pricing
著者:: Harmiles, Daramin
出版事項: (2001)

Influence of learning transfer factors on competencies and performance in the Sabah Hotel industry
著者:: Toh, Pei Sung
出版事項: (2015)

The Relationship Between Career Progression and Perceived Organization Commitment Among HR Practitioners in Hotel Industry
著者:: Stella, Savarimuthu
出版事項: (2012)

The practice of organizational flexibility in Malaysia higher rated hotels
著者:: Sharon, Jong Ying Hui
出版事項: (2016)

Factor affecting online hotel reservation intention : Attitude as a mediator
著者:: Menaga Venugopal
出版事項: (2016)

Amalan gaji minimum dan kesannya ke atas keadilan pembayaran gaji dan niat mobiliti pekerja di Hotel Tang Dynasty, Kota Kinabalu
著者:: Mohd. Khairul Nabil Mohd Nor Azan
出版事項: (2017)

The Relationship Between Environmental Management Practices (EMP) And Hotel Performance : EMP Drivers And The Moderating Role Of Perceived Benefits [TX911.3.M27 S559 2007 f rb].
著者:: Al-Shourah, Abdallah Ahmad
出版事項: (2007)

Service quality, customer satisfaction and service loyalty of Sabah's tourism industry
著者:: Lee, Kinshah Kim Shah
出版事項: (2004)

Kurikulum pengurusan hotel katering : satu analisis terhadap elemen-elemen, kemahiran kerjaya dan sahsiah diri
著者:: Embul, Helen Unyan
出版事項: (2001)

Responsiveness of Restaurateurs toward Implementation of Environmentally Friendly Practices: The Case of Independently Owned Casual Upscale Restaurants in Penang
著者:: Anida, Ismail
出版事項: (2009)

Intention to revisit fast food restaurant in Kota Kinabalu
著者:: Yeoh, Chee Keong
出版事項: (2008)

Amalan keselamatan makanan dalam kalangan pengendali makanan asrama dewan makan Kolej Vokasional, Johor
著者:: Abdul Rahman, Abdul Wafi
出版事項: (2016)

Pengaruh pertandingan kemahiran terhadap kompetensi pelajar bidang kulinari di Malaysia
著者:: Nur Zamahuri, Ramly
出版事項: (2025)

Online Fast Food Restaurant Ordering System
著者:: Gan, Chin Chuan
出版事項: (2000)

The Relationship between Marketing Mix Strategies and Customer Loyalty: A Study in Food and Beverage Sector
著者:: Muhammad Hafiz, Azizan
出版事項: (2010)

Factors influence customer loyalty in hotel industry
著者:: Yan, Zhang
出版事項: (2015)

The moderating effects of environmental munificence on the relationship between business level strategy and performance of hotels in Nigeria
著者:: Gorondutse, Abdulahi Hassan
出版事項: (2016)

Malaysian food industry acceptance of genetically modified food
著者:: Siti Husmila, Hussin
出版事項: (2016)

Penghasilan modul pengajaran kendiri bagi mata pelajaran teknologi katering
著者:: Ahmad @ Mohamad, Noraihan
出版事項: (2003)

Pemahaman pelajar tingkatan lima katering terhadap bab kaedah memasak dalam mata pelajaran teknologi katering
著者:: Wan Sulong, Wan Norliana
出版事項: (2003)

Mengenalpasti permasalahan pelajar kursus katering dalam mata pelajaran teknologi katering di sekolah menengah teknik
著者:: Ab. Rahim, Dayang Suhaila
出版事項: (2003)

The influencing factors of employee turnover intention in hotel industry in Ning Xia China
著者:: Huai, Yang
出版事項: (2015)

An exploratory study on social engagement using Facebook among hotel operators in Malaysia
著者:: Fadhil, Nawar Abbood
出版事項: (2016)

Survival strategies of hotels in IBB City-Yemen during the war
著者:: Al-Salemi, Ali Hassan Hassan Ali
出版事項: (2023)

Non-price determinants on intention to purchase of organic foods in State of Kedah, Malaysia
著者:: Tan, Yew Kuan
出版事項: (2015)

Factors influencing international tourists’ decision to revisit Jordan as a MICE destination
著者:: Al Ramadan, Ammar Mohammad Mahmoud
出版事項: (2024)

Business environmentalism strategy, competitive advantage and organisational performance in Malaysian hotel industry / Junainah Jaidi
著者:: Jaidi, Junainah
出版事項: (2017)

The relationships between festival attachment, memorable festival experience, and revisit intention among Arab tourists towards Jerash Festival in Jordan
著者:: Al-Azzam, Mu'ath Hesham Metlak
出版事項: (2023)

Experiential marketing influence on Customer Loyalty Behavior (CLB) of the hotel industry in Iran: evaluating the mediating effects of relationship quality and customer delight / Bahareh Sadat Hosseini
著者:: Hosseini, Bahareh Sadat
出版事項: (2017)

The antecedents and performance outcomes of service innovation: the perspectives of hotel industry in Sarawak / Margaret Lucy Gregory
著者:: Gregory, Margaret Lucy
出版事項: (2020)

The interlinkage of brand image and the combined effect toward satisfaction, trust and brand loyalty in the five star hotel segment / Mohd Raziff Jamaluddin
著者:: Jamaluddin, Mohd Raziff
出版事項: (2017)

A snapshot of yield management practices among front office employees in Kuala Lumpur five star hotels / Dian Aszyanti Atirah Mohd Asri
著者:: Mohd Asri, Dian Aszyanti Atirah
出版事項: (2014)

Customer repurchase intentions on Ramadhan iftar buffet in 4 & 5 star hotels / Fatmawati Abdul Fatah
著者:: Abdul Fatah, Fatmawati
出版事項: (2016)

Market segmentation strategies and occupancy performance of 4 and 5 star hotels in Klang Valley / Noor Azmi Ahmad
著者:: Ahmad, Noor Azmi
出版事項: (2010)

An empirical analysis on leadership styles and the role of organizational culture on employees’ satisfaction in Malaysian hotel industry / Norwahidah Abd. Wahid
著者:: Abd. Wahid, Norwahidah
出版事項: (2014)

An exploratory study of Muslim friendly hospitality services in Japan
著者:: Yumna, Hasbullah
出版事項: (2018)

Business strategy, environmental variables, and performance of hotels in Batam City, Indonesia / Agus Riyadi
著者:: Riyadi, Agus
出版事項: (2009)

Pricing strategy and its implication on hotel financial performance / Wan Ahmad Nasroun Wan Salman
著者:: Wan Salman, Wan Ahmad Nasroun
出版事項: (2010)