Customer Satisfaction: A Comparative Study Between Government and Private Hospital
This study was conducted to investigate the level satisfaction of the outpatients in two different types of hospitals. The level of satisfaction is measured by the gap between expectation and perception of outpatients towards service quality of health care service provider. This comparative study w...
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| Format: | Thèse |
| Langue: | anglais anglais |
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2011
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| Accès en ligne: | https://etd.uum.edu.my/3037/1/Mohd_Fahami_Abas.pdf https://etd.uum.edu.my/3037/2/1.Mohd_Fahami_Abas.pdf |