Customer Satisfaction: A Comparative Study Between Government and Private Hospital

This study was conducted to investigate the level satisfaction of the outpatients in two different types of hospitals. The level of satisfaction is measured by the gap between expectation and perception of outpatients towards service quality of health care service provider. This comparative study w...

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Bibliographic Details
Main Author:	Mohd Fahami, Abas
Format:	Thesis
Language:	English English
Published:	2011
Subjects:	HF5001-6182 Business RA410.55 Hospital Care.
Online Access:	https://etd.uum.edu.my/3037/1/Mohd_Fahami_Abas.pdf https://etd.uum.edu.my/3037/2/1.Mohd_Fahami_Abas.pdf https://etd.uum.edu.my/3037/
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