A Study on the Relationship Between Organizational Culture and Service Quality at Great Eastern Life Assurance (M) Berhad
Much attention has been focused on how to enhance service quality in order to meet customer expectations and demand. However, relatively limited studies focus on the relationship between organizational culture and service quality in insurance industry in Malaysia. The purpose of this study is to ex...
| المؤلف الرئيسي: | |
|---|---|
| التنسيق: | أطروحة |
| اللغة: | الإنجليزية الإنجليزية |
| منشور في: |
2011
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| الموضوعات: | |
| الوصول للمادة أونلاين: | https://etd.uum.edu.my/3096/1/FELLY_DALILINA_NURULHUDA.pdf https://etd.uum.edu.my/3096/2/1.FELLY_DALILINA_NURULHUDA.pdf https://etd.uum.edu.my/3096/ |
| Abstract | Abstract here |