A Study on the Relationship Between Organizational Culture and Service Quality at Great Eastern Life Assurance (M) Berhad
Much attention has been focused on how to enhance service quality in order to meet customer expectations and demand. However, relatively limited studies focus on the relationship between organizational culture and service quality in insurance industry in Malaysia. The purpose of this study is to ex...
| المؤلف الرئيسي: | Felly Dalilina, Nurulhuda |
|---|---|
| التنسيق: | Dissertation |
| اللغة: | الإنجليزية الإنجليزية |
| منشور في: |
2011
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | https://etd.uum.edu.my/3096/1/FELLY_DALILINA_NURULHUDA.pdf https://etd.uum.edu.my/3096/2/1.FELLY_DALILINA_NURULHUDA.pdf https://etd.uum.edu.my/3096/ |
| Abstract | Abstract here |
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مواد مشابهة
-
Life insurance industry in Malaysia : a case study of Great Eastern Life Assurance (Malaysia) Berhad / by Ku You Siang
حسب: Ku, You Siang
منشور في: (2001) -
Impact Of Organizational Values On Organizational Cultural Practices And Its Impact On Organizational Performance
حسب: Cheng, Wei Hin
منشور في: (2007) -
Strategic Roles of Customer Satisfaction Toward the Service Quality at Telekom Malaysia Berhad in Kedah
حسب: Shuib, Rusmuna
منشور في: (2011) -
Quality Of Work Life And Turnover Intention - The Mediating
Effects Of Career And Organizational Commitment
حسب: Tarmizi, Azlin Natasha
منشور في: (2008) -
Board governance mechanisms, external assurance, and sustainability reporting quality: the moderating role of family-controlled firms
حسب: Moses, Elaigwu
منشور في: (2021)