The Impact of CRM (Customer Orientation and Technology Based CRM) Implementations on Call Center Employee's Job Performance: Evidence from Malaysia Call Centers

Customer Relationship Management (CRM) is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success (Thomas Wailgum 2007). Nowadays, the importance of service industri...

وصف كامل

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Al Jumah, Ahmad Ibrahim
التنسيق:	أطروحة
اللغة:	الإنجليزية الإنجليزية
منشور في:	2012
الموضوعات:	HF5549-5549.5 Personnel Management. Employment
الوصول للمادة أونلاين:	https://etd.uum.edu.my/3187/1/AHMAD_IBRAHIM_AL_JUMAH.pdf https://etd.uum.edu.my/3187/4/AHMAD_IBRAHIM_AL_JUMAH.pdf https://etd.uum.edu.my/3187/
Abstract	Abstract here

مواد مشابهة

A Study on Factors Influencing Call Center Employee Job Satisfaction
حسب: Voon, Kui Fun
منشور في: (2011)

Factors that influence job performance amongst workers in call center
حسب: Kunasegaran, Moorthy
منشور في: (2021)

The impact of job stress, perceived organizational support, and work motivation on employee's performance in call center companies in Kuala Lumpur
حسب: Rissa, Pramita
منشور في: (2021)

Compensation management on employee job satisfaction at CIMB call centre in Kuala Lumpur
حسب: Nur Afiqqah, Mohamad Eskandar
منشور في: (2018)

Effects of Demographic and Organizational Factors on Job Satisfaction of Employees in Human Resource Shared Service Center (HR SSC) in Intel Malaysia
حسب: Selve, Krishnan
منشور في: (2010)

The Effect of Training and Development on Employees’ Performance in a Selected Call Centre in Kuala Lumpur, Malaysia
حسب: Kasturi, Rajasekar
منشور في: (2020)

The impact of flexible working arrangements on job satisfaction among employees in shared service centers in Malaysia.
حسب: Maha Lakshmi, Nantha Gopalan
منشور في: (2025)

The influence of rewards towards job satisfaction among customer service employees
حسب: Niresha, Rajan
منشور في: (2023)

The relationship of social media and social networking sites on employee job performance in Division Information Technology, Telekom Malaysia
حسب: Asnani, Kamasan
منشور في: (2013)

Influence of Job Characteristics and Job Satisfaction on Employee Performance
حسب: Arfanda, Audita
منشور في: (2011)

Influence of training and development, employee performance on job satisfaction among staff in School of Technology Management and Logistics (STML, UUM)
حسب: Liza, Othman
منشور في: (2017)

The Factors That Influence Job Satisfaction Among Customs Personnel: A Study in Royal Malaysian Customs Selangor
حسب: Elfi Nazreen, Ibrahim
منشور في: (2011)

The Impact of TQM Practice on the Employees' Job Satisfaction
حسب: Yip, Wah Fatt
منشور في: (2011)

The Impact of TQM Factors on Employees Job Satisfaction
حسب: Faiz, Akashah
منشور في: (2010)

The Influence of Intragroup Conflict on Employee Job Satisfaction
حسب: Analen, Anindinta
منشور في: (2010)

The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department
حسب: Tai, Lee Ming
منشور في: (2011)

The impact of job stress factors on employees job performance at Lembaga Zakat Negeri Kedah
حسب: Nur Azra Irdina, Azhar
منشور في: (2018)

Job Satisfaction and Organizational Loyalty Among Bank Employees
حسب: Noor Hafiza, Zakariya
منشور في: (2010)

Examining the Relationships Between Job Characteristics and Employees' Job Satisfaction in the Fisheries Development Authority of Malaysia
حسب: Mohd. Khir, Mohd. Sham
منشور في: (2004)

The relationship between job satisfaction and job performance among employees in beverage industries in Negeri Sembilan
حسب: Selva Ganapathy, Arnachalam
منشور في: (2016)

The Relationship Between Compensation Management and Job Satisfaction Among Employees at Employees Provident Fund (Epf)
حسب: Ameera Waheeda, Hafizal
منشور في: (2024)

The Moderating Effect of Transformational Leadership on the Relationship Between Employees' Psychological Empowerment and Employees' Job Satisfaction
حسب: Al-Hosam, Asma Abdulwasea A. Mohammed
منشور في: (2012)

The effects of job demands, job resources and reward on employee engagement: a study in accounting and audit firms
حسب: Gan, Mei Chyi
منشور في: (2019)

Worklife balance, job satisfaction, social support and employee job performance among postgraduate students in UUM
حسب: Khairani Syuhada, Abdul Rahman
منشور في: (2019)

A study of the relationship between flexible working arrangements, job environment, job communication, and employee performance
حسب: Lim, Shin Yau
منشور في: (2023)

Relationship of technostress and literacy facilitation towards employees job satisfaction
حسب: Shameelawati, Shaari
منشور في: (2019)

Job satisfaction among financial services' employees in Kuala Lumpur
حسب: Nurul Elieza, Mustafa
منشور في: (2020)

Relationship Between Organizational Commitment and Job Satisfaction Among Employees
حسب: Aniss Yusairah, Abdul Kadir
منشور في: (2011)

Factors impacting employee job satisfaction in Felcra Berhad Headquarters
حسب: Noor Izra, Mad Rosip
منشور في: (2024)

Impact of Human Resource Practices on Bank Employees Job Satisfaction
حسب: Muhammad Zool Hilmi, Md. Aris
منشور في: (2012)

The influence of job satisfaction and job-related stress on intention to leave amongst employees in the Sime Darby Motors Group
حسب: Zahidah Akmal, Ghazali
منشور في: (2016)

Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia
حسب: Nurul Liza, Aripin
منشور في: (2022)

A study on employee job performance among courier workers in Selangor
حسب: Hasif, Hashem
منشور في: (2020)

The relationship of pay structure on job satisfaction among retail employees in hypermarkets
حسب: Wong, Yen Ny
منشور في: (2025)

The influence of work rewards towards job satisfaction among MATRADE employees
حسب: Munira, Abd. Ghafar
منشور في: (2013)

The influence of workload, salary and coworker towards job satisfaction among employees
حسب: Mohamad Faridthul Azhar, Mohd Noor
منشور في: (2018)

Unlocking the potential of remite working : Astudy on job satisfaction and employee perfomance
حسب: Suthan, Nair
منشور في: (2024)

Factors that influence job satisfaction among employees of manufacturing company in Penang
حسب: Pavitra, Kunjikanan
منشور في: (2021)

Factors influencing employee engagement in the Federal University of Technology Minna, Nigeria
حسب: Makera, Abdulrasheed Usman
منشور في: (2018)

Impact of Human Resource Practices on Foreign Workers' Job Satisfaction: Evidence From a Manufacturing Firm in Malaysia
حسب: Yong, Kong Hock
منشور في: (2011)