Study on Service Quality and Customer Satisfaction on the Mobile Phone Provider : A Case of Postgraduate Students in Al-Fateh University of Libya

This study was to find out whether there is a relationship between service quality and customer satisfaction. This study examined the relationship between service quality dimensions (reliability,tangibles,responsiveness,assurance and empathy) and customer satisfaction among mobile phone customers o...

書目詳細資料
主要作者:	Khbresh, Ibrahim Albaroni Salem
格式:	Dissertation
語言:	英语英语
出版:	2012
主題:	HF5001-6182 Business
在線閱讀:	https://etd.uum.edu.my/3207/1/IBRAHIM_ALBARONI_SALEM_KHBRESH.pdf https://etd.uum.edu.my/3207/3/IBRAHIM_ALBARONI_SALEM_KHBRESH.pdf https://etd.uum.edu.my/3207/
Abstract	Abstract here

相似書籍

Service Quality And Customer Satisfaction Of Mobile Phone Provider Among Postgraduate Students Of University Utara Malaysia
由: Joma, Slah Eddeen Mummar M.
出版: (2008)

Customers' Satisfaction Towards the Quality of Internet Access Services by Internet Service Providers in the Klang Valley
由: Intan Shuhada, Mohd Alwi
出版: (2012)

Cultural Factors in a Mobile Phone Adoption and Usage Model: A Case of UUM Postgraduate Students
由: Azela Aqilah, Rasul
出版: (2011)

Factors Affecting Customer Satisfaction of Mobile Services in Yemen
由: Mabkhot, Hashed Ahmed Nasser
出版: (2010)

The Effect of Customer Relationship Management on Marketing Performance a Study among Libyan Telecommunication Service Providers
由: Ibrahim, Emhemad Alarabi
出版: (2009)

A Study of Culture Impacts on Mobile Phone Purchasing: A Comparison Between Arab and Non-Arab Postgraduate Students of Universiti Utara Malaysia
由: Al-Hazaimeh, Amer Moh'd Awad
出版: (2010)

A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia
由: Roslina, Abdullah
出版: (2009)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
由: Chong , Fong Yin
出版: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
由: Chong , Fong Yin
出版: (2015)

Service Quality and Customer Satisfaction in the Hotel Industry
由: Nur Asyura, Muhamad
出版: (2010)

Service Quality and Customer Satisfaction in Islamic Banking
由: Nur Syuhanida, Samsuddin
出版: (2011)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
由: MOHD ISA, SALMI
出版: (2005)

A Survey On The Customer Satisfaction Towards Customer Service In Penang's Cafeteria
由: Suo, Qiang
出版: (2008)

Factors Influencing Brand Loyalty Among Mobile Phone Users
由: Ibodullayevna, Shakhnoza Amanova
出版: (2011)

Investigating Brand Loyalty Factors among Young Mobile Phone Users
由: Mohd Noor Azam, Ayob
出版: (2010)

The influence of service marketing mix on customer loyalty towards telecommunication service provider in Malaysia
由: Nor Mazlan, Nor Amni Najwa
出版: (2021)

Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
由: Jameel Al Darey, Dhahi Saleh
出版: (2009)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
由: Mohd Isa, Salmi
出版: (2005)

The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia
由: Warsame, Bashir Ali
出版: (2008)

An Impact Of Service Quality Towards Customer Satisfaction In Pos Malaysia: The Mediating Role Of Self-Service Technologies
由: Tan, Siew Fang
出版: (2014)

An Exploratory Study Factor Influencing Application Services Provider (ASP) Success
由: Pah, Sock Hon
出版: (2009)

An Exploratory Study Factor Influencing Application Services Provider (Asp) Success
由: Pah, Sock Hon
出版: (2009)

Customers Satisfaction Toward Service Quality in RFC Restaurant: A Case Study in Kedah
由: Siti Aminah, Sayuti
出版: (2011)

Strategic Roles of Customer Satisfaction Toward the Service Quality at Telekom Malaysia Berhad in Kedah
由: Shuib, Rusmuna
出版: (2011)

The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
由: Waemusor, Ahlam
出版: (2010)

Examining customers’ intention to switch to prepaid mobile phone service providers in northern Malaysia
由: Wan 'Aliaa, Wan Anis
出版: (2022)

Customer Satisfaction In An Ems Company
由: K. Suppiah, Thiruchelvam
出版: (2015)

Would Waiting Time Influences Customer Satisfaction Towards Services Patronage A Study Of Lembaga Tabung Haji
由: Abd. Aziz, Sumaiyah
出版: (2004)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
由: Petkao, Waramon
出版: (2010)

Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina
由: Wawaeni, Khalid
出版: (2009)

Study on the relationship between service quality and customer satisfaction among Sport Center users in University Utara Malaysia
由: Nur Fatihah, Husin
出版: (2018)

Supply Chain Security Management Among Service Provider In Logistic Industry: Role Of Supply Chain Security
由: Seva Subaramaniam, Karthigesu
出版: (2011)

The Effects Of Value Co-Creation On Sustainable Logistic Performance: From Lens Of Logistics Service Provider In Malaysia
由: Chu , Kai Chat
出版: (2015)

The Effects Of Value Co-Creation On Sustainable Logistic Performance: From Lens Of Logistics Service Provider In Malaysia
由: Chu , Kai Chat
出版: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Expectation
由: Yeow , Liang Ming
出版: (2015)

A Study Students' Perception Toward the Quality of Services Provided by the Students' Residential Hall, Universiti Utara Malaysia
由: Nurul Hamiza, Hamzah
出版: (2009)

An empirical study on the factors influencing customers satisfaction among mobile phone users at the University of Benghazi in Libya
由: Aldrogi, Ziad W. Ahmed
出版: (2013)

Analysing the Factors of Broadband Adoption in the Households of Libya
由: Wanis, Hatem Abubaker
出版: (2010)

Relationship Between Online Service Quality Dimensions and Customers' Satisfaction: A Study of Electronic Ticketing (e-Ticketing) System in Airasia Berhad
由: Mohd Azmi, Che Ahmad
出版: (2011)

The relationship between service quality, customer satisfaction, religiosity and switching intention: a study of muslimah salon and spa in Sumatera Barat, Indonesia
由: Henmaidi, Amalia Chairani
出版: (2021)