Study on Service Quality and Customer Satisfaction on the Mobile Phone Provider : A Case of Postgraduate Students in Al-Fateh University of Libya

This study was to find out whether there is a relationship between service quality and customer satisfaction. This study examined the relationship between service quality dimensions (reliability,tangibles,responsiveness,assurance and empathy) and customer satisfaction among mobile phone customers o...

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Bibliographic Details
Main Author:	Khbresh, Ibrahim Albaroni Salem
Format:	Thesis
Language:	English English
Published:	2012
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/3207/1/IBRAHIM_ALBARONI_SALEM_KHBRESH.pdf https://etd.uum.edu.my/3207/3/IBRAHIM_ALBARONI_SALEM_KHBRESH.pdf https://etd.uum.edu.my/3207/
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