Factors Affecting Customer Relationship Management in Uzbekistan Telecommunication Industry
By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience. companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry...
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| Format: | Dissertation |
| Language: | English English |
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2012
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| Online Access: | https://etd.uum.edu.my/3240/1/ELOV_OLIMDJON.pdf https://etd.uum.edu.my/3240/3/ELOV_OLIMDJON.pdf https://etd.uum.edu.my/3240/ |
| Abstract | Abstract here |
| Summary: | By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive, customized experience. companies have a greater ability today to establish, nurture, and sustain long-term customer relationships than ever before in telecommunication industry in Uzbekistan. Data were collected through questionnaire and there were 100 respondents. Findings suggest that customer relationship management factors; customer needs and expectation, effective customers' performance, customer loyalty, and factors-that dissatisfy customers in telecommunication industry in Uzbekistan. |
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