A Combination Between the Employment Service Technique and the Electronic Customer Relationship Management (ECRM)

• Main Author: Bany Baker, Mohammad Abdel Qader
• Format: Thesis
• Language: English; English
• Published: 2012
• Subjects: T58.5-58.64 Information technology
• Online Access: https://etd.uum.edu.my/3381/1/MOHAMMAD_ABDEL_QADER_BANY_BAKER.pdf; https://etd.uum.edu.my/3381/4/MOHAMMAD_ABDEL_QADER_BANY_BAKER.pdf; https://etd.uum.edu.my/3381/; http://sierra.uum.edu.my/record=b1241350~S1

The main objective of this study is tocombine between the employment service technique and the electronic customer relationship management (ECRM). Now Companies and Offices are working manually in Jordan. So we have to make an important goal to fulfill in order to have a more accurate system in place to gain and manage the requirements of the business and the service for the customers, to get the number of the unhappy customers decreasing and proving that this way is more effective and affective along the large numbers of unhappy customers, while it is so hard to get every customer pleased but Web-based Systems can be easy to manage the quality control as an online supported tool. Making the web-based customer support system a well-organized and well maintained system and by that it can be called an Electronic Customer Relationship Management System (ECRM) and its crucial for any online survey, it can be reached by related institutions, anytime. anywhere that can add values to the users. Thus, this study proposed a web based system to address and decrease the rate of unemployed Jordanian.