A Study of Factors Influencing Customer Loyalty on Keretapi Tanah Melayu Intercity Services

The cost of selling to new customers is much higher than the cost of selling to existing customers. Therefore, it is important for the company to foster customer loyalty. This research is about a study on relationship between factors influencing customer loyalty on KTM Intercity Services. Factors su...

書誌詳細
第一著者:	Irfah Nazuha, Ayob
フォーマット:	Dissertation
言語:	英語
出版事項:	2009
主題:	HF5001-6182 Business
オンライン･アクセス:	https://etd.uum.edu.my/3635/1/s800488.pdf https://etd.uum.edu.my/3635/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000337040
Abstract	Abstract here

類似資料

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
著者:: MOHD ISA, SALMI
出版事項: (2005)

The Impact of Relationship Marketing and its Influence on Customer Loyalty
著者:: Siti Aminah, Mohamad
出版事項: (2011)

The Impact Of Service Quality And Corporate Image On Customer Loyalty - A Study On Perodua Service Centre
著者:: MOHD NASIR, ASMA AZURA
出版事項: (2004)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
著者:: Mohd Isa, Salmi
出版事項: (2005)

Customer Loyalty And Cineplex Patronage: The Influence Of Corporate Image, Perceived Quality, Perceived Value And Customer Satisfaction
著者:: Nordin, Norlisham
出版事項: (2008)

Customer Loyalty And Petrol Station’ S Convenience Store Patronage In Penang: The Influence Of Store Image, Corporate Image And Customer Satisfaction.
著者:: Abdul Wahid, Ahmad Zulhaimi
出版事項: (2009)

Factors Affect The Customer Loyalty Towards Business Event: Book Fair Industry
著者:: Loo , Chun Hou
出版事項: (2015)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
著者:: Sim, Hock Seng
出版事項: (2006)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
著者:: Sim, Hock Seng
出版事項: (2006)

The influence of service marketing mix on customer loyalty towards telecommunication service provider in Malaysia
著者:: Nor Mazlan, Nor Amni Najwa
出版事項: (2021)

Investigating Brand Loyalty Factors among Young Mobile Phone Users
著者:: Mohd Noor Azam, Ayob
出版事項: (2010)

Factors Influencing Brand Loyalty Among Mobile Phone Users
著者:: Ibodullayevna, Shakhnoza Amanova
出版事項: (2011)

Cation Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty.
著者:: Liew, Kok Keong
出版事項: (2006)

Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
著者:: Teng, Yoke Leng
出版事項: (2008)

Education Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty.
著者:: Liew, Kok Keong
出版事項: (2006)

Customer Loyalty, Satisfaction And Marketing Mix: Empirical Evidence From Infant Formula Industry
著者:: Khay Hooi, Khoo
出版事項: (2012)

Factors Influencing Brand Loyalty: An Emperical Study Among Laptop Users
著者:: Izwani Elissa, Abd Aziz
出版事項: (2011)

Factors Affecting Customer Satisfaction of Mobile Services in Yemen
著者:: Mabkhot, Hashed Ahmed Nasser
出版事項: (2010)

Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
著者:: Jameel Al Darey, Dhahi Saleh
出版事項: (2009)

Customer’s Loyalty Of Indonesia Cellular Operators: Roles Of User Experience, Satisfaction, Switching Barriers, And Corporate Image
著者:: Rachmawati, Indira
出版事項: (2019)

A Survey On The Customer Satisfaction Towards Customer Service In Penang's Cafeteria
著者:: Suo, Qiang
出版事項: (2008)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
著者:: Chong , Fong Yin
出版事項: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Expectation
著者:: Yeow , Liang Ming
出版事項: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
著者:: Chong , Fong Yin
出版事項: (2015)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
著者:: Mohammed Aljunaid, Najib
出版事項: (2006)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
著者:: Mohammed Aljunaid, Najib
出版事項: (2006)

Service Quality and Customer Satisfaction in the Hotel Industry
著者:: Nur Asyura, Muhamad
出版事項: (2010)

Service Quality and Customer Satisfaction in Islamic Banking
著者:: Nur Syuhanida, Samsuddin
出版事項: (2011)

Would Waiting Time Influences Customer Satisfaction Towards Services Patronage A Study Of Lembaga Tabung Haji
著者:: Abd. Aziz, Sumaiyah
出版事項: (2004)

Customers' Satisfaction Towards the Quality of Internet Access Services by Internet Service Providers in the Klang Valley
著者:: Intan Shuhada, Mohd Alwi
出版事項: (2012)

Online Customer Service : Heavy Equipment Leasing Dot Com
著者:: Chua, Meng Sung
出版事項: (2001)

An Impact Of Service Quality Towards Customer Satisfaction In Pos Malaysia: The Mediating Role Of Self-Service Technologies
著者:: Tan, Siew Fang
出版事項: (2014)

Factors Influencing The Purchased Of Products Or Services Through The Internet
著者:: Noor Azlina, Kamarohim
出版事項: (2002)

The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
著者:: Waemusor, Ahlam
出版事項: (2010)

Customers Satisfaction Toward Service Quality in RFC Restaurant: A Case Study in Kedah
著者:: Siti Aminah, Sayuti
出版事項: (2011)

Strategic Roles of Customer Satisfaction Toward the Service Quality at Telekom Malaysia Berhad in Kedah
著者:: Shuib, Rusmuna
出版事項: (2011)

Brand Loyalty : The Case of Telekom Malaysia (TM)
著者:: Lazan, Ahmad Najib
出版事項: (2012)

An Exploratory Study Factor Influencing Application Services Provider (ASP) Success
著者:: Pah, Sock Hon
出版事項: (2009)

An Exploratory Study Factor Influencing Application Services Provider (Asp) Success
著者:: Pah, Sock Hon
出版事項: (2009)

Factors Influencing Knowledgeable Consumers’ Level Of Acceptance Of Goods And Services Tax
著者:: Kalyanasundaram, Shalene
出版事項: (2015)