A Study of Factors Influencing Customer Loyalty on Keretapi Tanah Melayu Intercity Services

The cost of selling to new customers is much higher than the cost of selling to existing customers. Therefore, it is important for the company to foster customer loyalty. This research is about a study on relationship between factors influencing customer loyalty on KTM Intercity Services. Factors su...

Full description

Bibliographic Details
Main Author:	Irfah Nazuha, Ayob
Format:	Dissertation
Language:	English
Published:	2009
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/3635/1/s800488.pdf https://etd.uum.edu.my/3635/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000337040
Abstract	Abstract here

Similar Items

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005)

The Impact of Relationship Marketing and its Influence on Customer Loyalty
by: Siti Aminah, Mohamad
Published: (2011)

The Impact Of Service Quality And Corporate Image On Customer Loyalty - A Study On Perodua Service Centre
by: MOHD NASIR, ASMA AZURA
Published: (2004)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
by: Mohd Isa, Salmi
Published: (2005)

Customer Loyalty And Cineplex Patronage: The Influence Of Corporate Image, Perceived Quality, Perceived Value And Customer Satisfaction
by: Nordin, Norlisham
Published: (2008)

Customer Loyalty And Petrol Station’ S Convenience Store Patronage In Penang: The Influence Of Store Image, Corporate Image And Customer Satisfaction.
by: Abdul Wahid, Ahmad Zulhaimi
Published: (2009)

Factors Affect The Customer Loyalty Towards Business Event: Book Fair Industry
by: Loo , Chun Hou
Published: (2015)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
by: Sim, Hock Seng
Published: (2006)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
by: Sim, Hock Seng
Published: (2006)

The influence of service marketing mix on customer loyalty towards telecommunication service provider in Malaysia
by: Nor Mazlan, Nor Amni Najwa
Published: (2021)

Investigating Brand Loyalty Factors among Young Mobile Phone Users
by: Mohd Noor Azam, Ayob
Published: (2010)

Factors Influencing Brand Loyalty Among Mobile Phone Users
by: Ibodullayevna, Shakhnoza Amanova
Published: (2011)

Cation Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty.
by: Liew, Kok Keong
Published: (2006)

Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
by: Teng, Yoke Leng
Published: (2008)

Education Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty.
by: Liew, Kok Keong
Published: (2006)

Customer Loyalty, Satisfaction And Marketing Mix: Empirical Evidence From Infant Formula Industry
by: Khay Hooi, Khoo
Published: (2012)

Factors Influencing Brand Loyalty: An Emperical Study Among Laptop Users
by: Izwani Elissa, Abd Aziz
Published: (2011)

Factors Affecting Customer Satisfaction of Mobile Services in Yemen
by: Mabkhot, Hashed Ahmed Nasser
Published: (2010)

Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
by: Jameel Al Darey, Dhahi Saleh
Published: (2009)

Customer’s Loyalty Of Indonesia Cellular Operators: Roles Of User Experience, Satisfaction, Switching Barriers, And Corporate Image
by: Rachmawati, Indira
Published: (2019)

A Survey On The Customer Satisfaction Towards Customer Service In Penang's Cafeteria
by: Suo, Qiang
Published: (2008)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
by: Chong , Fong Yin
Published: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Expectation
by: Yeow , Liang Ming
Published: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
by: Chong , Fong Yin
Published: (2015)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
by: Mohammed Aljunaid, Najib
Published: (2006)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
by: Mohammed Aljunaid, Najib
Published: (2006)

Service Quality and Customer Satisfaction in the Hotel Industry
by: Nur Asyura, Muhamad
Published: (2010)

Service Quality and Customer Satisfaction in Islamic Banking
by: Nur Syuhanida, Samsuddin
Published: (2011)

Would Waiting Time Influences Customer Satisfaction Towards Services Patronage A Study Of Lembaga Tabung Haji
by: Abd. Aziz, Sumaiyah
Published: (2004)

Customers' Satisfaction Towards the Quality of Internet Access Services by Internet Service Providers in the Klang Valley
by: Intan Shuhada, Mohd Alwi
Published: (2012)

Online Customer Service : Heavy Equipment Leasing Dot Com
by: Chua, Meng Sung
Published: (2001)

An Impact Of Service Quality Towards Customer Satisfaction In Pos Malaysia: The Mediating Role Of Self-Service Technologies
by: Tan, Siew Fang
Published: (2014)

Factors Influencing The Purchased Of Products Or Services Through The Internet
by: Noor Azlina, Kamarohim
Published: (2002)

The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
by: Waemusor, Ahlam
Published: (2010)

Customers Satisfaction Toward Service Quality in RFC Restaurant: A Case Study in Kedah
by: Siti Aminah, Sayuti
Published: (2011)

Strategic Roles of Customer Satisfaction Toward the Service Quality at Telekom Malaysia Berhad in Kedah
by: Shuib, Rusmuna
Published: (2011)

Brand Loyalty : The Case of Telekom Malaysia (TM)
by: Lazan, Ahmad Najib
Published: (2012)

An Exploratory Study Factor Influencing Application Services Provider (ASP) Success
by: Pah, Sock Hon
Published: (2009)

An Exploratory Study Factor Influencing Application Services Provider (Asp) Success
by: Pah, Sock Hon
Published: (2009)

Factors Influencing Knowledgeable Consumers’ Level Of Acceptance Of Goods And Services Tax
by: Kalyanasundaram, Shalene
Published: (2015)