Kualiti Perkhidmatan dan Hubungannya dengan Kepuasan Pelanggan di Hospital Sultanah Bahiyah Alor Setar Perbandingan antara Pesakit Luar dan Pesakit Dalam (inpatient)

The study was carried out to investigate the relationship between service quality and customer satisfaction at Hospital Sultanah Bahiyah. The main focus of the study was to examined the relationship between service quality and customer satisfaction. The outcomes of the study are essentials in order...

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Détails bibliographiques
Auteur principal:	Norkhazzaina, Salahuddin
Format:	Dissertation
Langue:	anglais
Publié:	2009
Sujets:	HF5415.33 Consumer Behavior.
Accès en ligne:	https://etd.uum.edu.my/3638/1/s800607.pdf https://etd.uum.edu.my/3638/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000336378
Abstract	Abstract here

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