The Effect of Customer-Orientation Behavior of Malaysian Hotel Front Liners on Job Satisfaction and Organizational Commitment

Customer-orientation behavior which refers to the employee’s tendency or predisposition to meet client’s need in the job context, has become a prime variable of interest for organizations wishing to market and promote products to the customers. In hotel industry in particular, one way to improve the...

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Bibliographic Details
Main Author:	Afif, Hamzan @ Shukri
Format:	Dissertation
Language:	English
Published:	2011
Subjects:	HD Industries. Land use. Labor. HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/3675/1/s803325.pdf https://etd.uum.edu.my/3675/
Abstract	Abstract here

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